Channels in one queue — found from sitemap — LiveAgent

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Facts read from this source

• Ivr capability Report an error

  “Interactive Voice Response allows callers to navigate through a phone system before talking to a customer support representative.”

• Ivr play recordings Report an error

  “Via IVR you can play custom recordings to your customers, gather information during the interaction, and execute appropriate actions, such as routing the caller to the correct agent/department or issuing a callback.”

• Ivr yaml config Report an error

  “IVR in LiveAgent is configured using a YAML script, which requires proper formatting with spaces/indents introducing the commands.”

• Ivr per number Report an error

  “IVR can be set up for each number connected to your LiveAgent account separately in its settings.”

• Ivr mandatory sections Report an error

  “There are 3 mandatory sections: online - this section is used when there are agents online for calls queue - this section is used after the ring command when a caller needs to wait in the queue offline - this section is used when no agent is online for calls”

• Ivr sample recordings Report an error

  “If you do not have your own IVR recordings, we provide our sample recordings free to use at the end of this article.”

• Description Report an error

  “LiveAgent is an integrated customer support software, ticketing system, live chat, social helpdesk and voice helpdesk. You name it, it's there. Based in cloud and accessible from everywhere, with SSL safety.”

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