Knowledge base & deflection — found from sitemap — LiveAgent

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Facts read from this source

• Setup service free Report an error

  “No setup fee”

• Setup service provider Report an error

  “To set up your LiveAgent AI Chatbot, you'll need to integrate LiveAgent with FlowHunt — our AI chatbot provider.”

• Setup flow configuration Report an error

  “Our team will configure the chatbot flow in your Flowhunt account to match your requirements. We will set up AI agent prompts and instructions to reflect your brand and business goals.”

• Setup knowledge sources Report an error

  “we will configure knowledge sources in your FlowHunt account, such as schedules, Q&As, and documents that your chatbot will be able to access and use.”

• Setup liveagent connection Report an error

  “We'll connect your FlowHunt and LiveAgent accounts, set up the chatbot widget, choose the right flow, and configure it for both online and offline scenarios.”

• Setup testing phase Report an error

  “Before we finalize the chatbot setup, we'll ask you to simulate a test interaction.”

• Setup requirements credits Report an error

  “Ensure you have sufficient credits in your FlowHunt account to index the knowledge sources we'll connect for the chatbot.”

• Setup use cases Report an error

  “customer support – answer FAQs on products, shipping, and returns; sales assistance – guide users through purchases and provide recommendations; order tracking – provide real-time delivery status; lead generation – collect customer information and qualify leads; feedback collection – gather customer feedback and reviews; technical support – offer troubleshooting tips and escalate issues.”

• Historical tickets not usable Report an error

  “We currently can't use historical tickets as a knowledge source. We recommend creating FAQ articles from tickets in your knowledge base.”

• System integration possible Report an error

  “Would you like the chatbot to integrate with your system to access delivery or order statuses? The setup will require additional input and assistance from your team for system integration.”

• Notifications triggering Report an error

  “Would you like the chatbot to trigger notifications for situations like identifying a lead opportunity or a customer complaint?”

• Widget pre chat form Report an error

  “Would you like it to include a pre-chat form to collect email addresses or other details for follow-up? Without this, interactions will be anonymous.”

• Indexing cost Report an error

  “please note that indexing the knowledge sources will require credits in your FlowHunt account.”

• Legacy plans excluded Report an error

  “Our legacy plans do not include AI features. To access these services, you'll need to upgrade to one of our new plans.”

• Trial eligibility Report an error

  “Yes, you can! We offer setup services for new customers, even during the trial period.”

• Setup timeline Report an error

  “We can provide a basic template setup within a few days, however, a more complex setup would require more time.”

• Setup custom flow limitation Report an error

  “if your request involves more complex custom flow development, you might need to upgrade your connected FlowHunt account first.”

• Copyright entity Report an error

  “© 2004-2026 Quality Unit, LLC. All rights reserved.”

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