Customer data protection — found from sitemap — LiveAgent

Cited by

Facts read from this source

• Search replace purpose Report an error

  “The Search & Replace feature is a tool designed to automatically anonymize sensitive information in tickets. It works by searching for specific string patterns in tickets and replacing them with placeholders as they arrive in the system.”

• Search replace scope Report an error

  “The plugin works by examining messages sent by users via chats, emails, contact forms, or the customer portal, as well as responses from agents, and optionally, notes.”

• Search replace original data storage Report an error

  “it provides an option to store the replaced original data in a custom ticket field.”

• Search replace rule format Report an error

  “[regular expression to search for]==>>[replacement placeholder]”

• Search replace activation Report an error

  “first it is required to activate the "Search & Replace plugin" in Configuration > System > Plugins.”

• Search replace examples Report an error

  “([0-9]{4})[- ]?[0-9]{4}[- ]?[0-9]{4}[- ]?([0-9]{4})==>>$1-xxxx-xxxx-$2 Search for 16-digit credit card number pattern and replace the 8 digits in the middle with "x"”

Scores citing this record

• The Agent Advocate Customer data protection
• The Data Protection Officer Customer data protection
• The Shop Operator Customer data protection
• The Integrator Customer data protection
• The Skeptic Customer data protection
• The Support Lead Customer data protection