Customer data protection — found from sitemap — LiveAgent

Cited by

Facts read from this source

• Custom roles Report an error

  “In addition to the default roles, there is an option to create various new custom roles for your agents.”

• Permission manage agents Report an error

  “Manage agents (Revoked by default) - Grants access to the Configuration > Agents section, where the agent will be able to create, clone, manage, or delete agents' accounts with the default agent role or custom roles.”

• Permission manage agents membership Report an error

  “Manage agents membership (Revoked by default) - Allows adding agents to and removing them from departments.”

• Permission manage agents statuses Report an error

  “Manage agents statuses (Revoked by default) - Allows changing the availability status of any agent for tickets, chats, and calls in departments, or pausing and logging out any agent from the Dashboard > Agents section.”

• Permission view ratings Report an error

  “View ratings of other agents (Revoked by default) - Grants access to the Reports > Agents' ratings section”

• Permission invalidate rating Report an error

  “Invalidate rating (Revoked by default) - Allows invalidating agents' ratings given by customers.”

• Permission manage tags Report an error

  “Manage tags (Revoked by default) - Grants access to the Configuration > Tags section, where the agent can create, edit, or delete tags.”

• Permission manage contact groups Report an error

  “Manage contact groups (Revoked by default) - Grants access to the Customers > Contact groups section, where the agent can create, edit, or delete contact groups”

• Permission manage canned messages Report an error

  “Manage canned messages (Revoked by default) - Allows the agent to display, create, edit, or delete canned messages available for all other agents than himself.”

• Permission manage predefined answers Report an error

  “Manage predefined answers (Revoked by default) - Allows the agent to display, create, edit, or delete predefined answers available for all other agents than himself.”

• Permission manage knowledgebase settings Report an error

  “Manage knowledgebases and their settings (Revoked by default) - Grants access to the Settings section of every customer portal of your LiveAgent account”

• Permission manage knowledgebase content Report an error

  “Manage knowledgebase content (Granted by default) - Allows the agent to create, manage, or delete knowledgebase articles, categories, or forums.”

• Permission edit contacts Report an error

  “Edit contacts (Granted by default) - Allows the agent to save any customer's or company's profile account”

• Permission delete contacts Report an error

  “Delete contacts (Granted by default) - Displays the "Delete" option in Customers > Contacts and Customers > Companies to delete contacts.”

• Permission export contacts CSV Report an error

  “Export contacts to CSV (Granted by default) - Displays the export button in Customers > Contacts, allowing the agent to export contacts into a CSV file.”

• Permission view reports Report an error

  “View reports (Revoked by default) - Grants access to the Reports section and all its sub-sections except the Agents' ratings section”

• Permission manage whatsapp Report an error

  “Manage WhatsApp settings (Revoked by default) - Grants access to the Configuration > WhatsApp section, where the agent will be able to create, manage, or delete WhatsApp numbers and WhatsApp message templates.”

• Permission reply ticket Report an error

  “Reply in ticket (Granted by default) - Allows replying to tickets.”

• Permission create ticket Report an error

  “Create new ticket (Granted by default) - Allows creating a new ticket of any source (Email, Call, Facebook post, etc.).”

• Permission purge deleted ticket Report an error

  “Purge deleted ticket (Revoked by default) - Displays the "Purge" button to the agent in a deleted ticket, and allows using the "purge ticket and stop rules execution" mass action.”

• Permission mass actions tickets Report an error

  “Perform mass actions on selected tickets (Granted by default) - Allows selecting multiple tickets and resolving, marking as spam, deleting, or performing mass actions on them.”

• Permission close ticket Report an error

  “Close ticket (Revoked by default) - Allows the agent to resolve (close) tickets.”

• Permission export tickets CSV Report an error

  “Export tickets to CSV (Granted by default) - Displays the export button in the tickets list, allowing the agent to export the listed tickets into a CSV file.”

• Permission remove ticket attachments Report an error

  “Remove ticket attachments (Revoked by default) - Grants agents the option to delete attachments from tickets from the ticket item directly or from the Ticket Attachments tab in the ticket details section.”

• Permission listen calls Report an error

  “Listen calls (Revoked by default) - Allows the agent to listen to an ongoing call in a ticket.”

• Permission view telephony settings Report an error

  “View telephony settings (Revoked by default) - Grants access to the Configuration > Call section, where the agent can only view the list and settings of connected phone numbers, devices, and extensions.”

• Permission edit telephony settings Report an error

  “Edit telephony settings (Revoked by default) - Allows adding, editing, and deleting connected phone numbers, devices, and extensions.”

• Permission manage agents devices Report an error

  “Manage agents devices (Revoked by default) - Allows adding or removing agents' devices in their profile settings.”

• Department role precedence Report an error

  “The role the agent has in a specific department is superior to this global permission.”

• Default agent report access Report an error

  “Default agents have access only to their own performance report in the Reports section.”

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Customer data protection
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Customer data protection
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Customer data protection
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Customer data protection
• The Skeptic Ticketing, queues & SLA
• The Skeptic Customer data protection
• The Support Lead Ticketing, queues & SLA
• The Support Lead Customer data protection
• The Support Lead Integrations & API