Source
Ticketing, queues & SLA — found from sitemap — LiveChat
Checked for LiveChat on 1 Oct 2026
- Page
- https://www.livechat.com/help/support-tickets-in-livechat/
- Checked
- 1 Oct 2026, 11:47 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:8b8d1d4ff0d20ee1e8e244709f8e965c6868e4bd9d2ec0a7b3d5191783c85103
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Ticket sources Report an error
“There are four ways of getting new tickets.”
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Ticket form offline Report an error
“When all your agents are away, a ticket form appears in the chat widget. This is where customers can leave messages for the agents to answer when they are back at work.”
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Ticket statuses Report an error
“Open tickets are cases that await action from the agent. All new tickets get the Open status.”
-
Spam blacklist Report an error
“Once you place a ticket in your Spam folder, sender’s email address gets blacklisted, and all their future messages send from the same email address will land in the Spam folder.”
-
Tickets sunset Report an error
“The native Tickets feature will be sunsetted based on the following schedule: Starter plan: January 6, 2025 Team and Business plans: January 15, 2025 Enterprise and custom deals: January 31, 2025”
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Legacy tickets scope Report an error
“Forwarding options mentioned in this article refer to the legacy LiveChat ticketing system available to new customers until June 1, 2023. If you’re using HelpDesk.com tickets or created a LiveChat account after June 1, 2023, please refer to the HelpDesk.com forwarding settings.”
11 facts read from this page are not shown because they could not be confirmed on the page as captured.