Source
Knowledge base & deflection — found from sitemap — Jira Service Management
Checked for Jira Service Management on 5 Oct 2026
- Page
- https://support.atlassian.com/jira-service-management-cloud/docs/use-your-knowledge-base-to-help-customers-self-service/
- Checked
- 5 Oct 2026, 03:46 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:31de88225cfad3b3e1119d465148717760d3ad0fe189fe4e7bd3b68505733868
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Knowledge base confluence Report an error
“Jira Service Management’s knowledge base, powered by Confluence, lets you to write and share articles that help your team and customers quickly find the answers they need.”
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Deflection before request Report an error
“Your team can resolve common issues even before a request is raised by surfacing the relevant articles in the right channels.”
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Share articles work item Report an error
“Share articles from your knowledge base with customers on work items”