Source
Knowledge base & deflection — found from sitemap — Jira Service Management
Checked for Jira Service Management on 5 Oct 2026
- Page
- https://support.atlassian.com/jira-service-management-cloud/docs/about-the-portal-and-help-center/
- Checked
- 5 Oct 2026, 03:46 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:c05c20927288ab139265e2e80e426c76ae456c1bd2c31e009dcdcf0756fcd8b0
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Portal definition Report an error
“a portal is the customer-facing website of every service space. It helps teams set up relevant help resources for their customers and collect and manage customer requests.”
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Portal auto creation Report an error
“For each service space you create, a corresponding portal also gets automatically created.”
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Portal help resources Report an error
“Space admins can set up help resources for their portals, such as request forms, knowledge base articles, and external resources.”
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Help center access Report an error
“Customers can view portals that they have permission to access from a help center.”
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Multiple help centers Report an error
“Jira Service Management Premium and Enterprise users can create multiple help centers on a single site.”
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Portal visibility control Report an error
“Depending on your team’s support strategy, a service space’s portal can be shown on or hidden from help centers on your site.”