Source
Integrations & API — found from sitemap — Jira Service Management
Checked for Jira Service Management on 5 Oct 2026
- Page
- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api-integration/
- Checked
- 5 Oct 2026, 03:46 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:a9f8bba0c068704b11f4cd60583ea11b36e93c9459cf627d2e8bb76f72cafae4
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Default API integration Report an error
“A default API integration is provided in your Jira Service Management account which you can use to configure users as well as alerts. However, we recommend adding a separate API Integration for each of your monitoring systems.”
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API capabilities Report an error
“Through API integration, you can access Jira Service Management services to create alerts and configure users, on-call schedules, and teams for third-party applications.”
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Premium capabilities Report an error
“The following capabilities are available in Jira Service Management Premium and Enterprise: Bidirectional integrations Outgoing integrations at the team level Integrations at a site level through Settings (icon) > Products (under Jira settings) > Operations”
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Team ownership Report an error
“Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.”
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Rest API auth Report an error
“If you're using REST API with the default API integration, copy the API key and paste it into the Authorization header in the following format: GenieKey <API key>”
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Custom rules Report an error
“The integration comes with a default set of alert creation and processing rules; you can customize them and add as many rules of your own as you like.”
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Built in management systems Report an error
“Jira Service Management has the built-in capability to integrate with many management systems, making the configuration easier. Before using API Integration, check our current list of supported applications; if you can’t find what you’re looking for, contact us.”
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Forwarding rules examples Report an error
“Amazon CloudWatch Integration confirmation: CloudWatch, Confirmation. New Relic (Legacy) Integration confirmation: NewRelic, Confirmation.”
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Turn on requirement Report an error
“The rules you create for the integration will work only if you turn on the integration.”
3 facts read from this page are not shown because they could not be confirmed on the page as captured.