Source
Integrations & API — found from sitemap — Jira Service Management
Checked for Jira Service Management on 5 Oct 2026
- Page
- https://developer.atlassian.com/cloud/customer-service-management/salesforce-crm-integration/
- Checked
- 5 Oct 2026, 03:46 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:bfdfbbce957f75cff8bfd5d95cd4045e8a181d3bef815deb91cdab49b54cee38
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Salesforce import Report an error
“Import from Salesforce CRM to Customer Service Management”
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Account mapping Report an error
“Business accounts: Standard company accounts that group contacts together. These map directly to Customer Service Management organizations.”
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Customer detail fields Report an error
“Phone External ID Type Title Region Preferred language”
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Organization detail fields Report an error
“Type Industry External ID Website Address”
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Type field values Report an error
“These preconfigured values are: Customer, Prospect, Partner, Supplier/Vendor, Other.”
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Detail field types Report an error
“TEXT - Single-line text input EMAIL - Email addresses with validation URL - Website links with validation DATE - Date, with YYYY-MM-DD format when being defined using an API NUMBER - Numeric values (integers and decimals) BOOLEAN - True/false or yes/no values PHONE - Phone numbers with validation SELECT - Single-choice dropdown (up to 2,000 options) MULTISELECT - Multiple-choice selection (up to 2,000 options)”
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Bulk customer API Report an error
“Import customers Use the Bulk customer profile management API to create customers with details.”
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Bulk organization API Report an error
“Import organizations Use the Bulk organization profile management API to create organizations with details and associated customers.”
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Additional bulk APIs Report an error
“Bulk customer account management - Bulk create customer accounts (without adding detail field values) Bulk customer detail field management - Bulk manage customer detail field values (without creating customers) Bulk organization management - Bulk manage organizations (without adding detail field values) Bulk organization detail field management - Bulk manage organization detail field values (without creating organizations)”
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Bulk task monitoring Report an error
“All bulk API calls return a task ID in the id field. Check the status of the bulk operation with the GET task status API.”
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Customer bulk endpoint Report an error
“url = "https://api.atlassian.com/jsm/csm/cloudid/{cloudId}/api/v1/customer/profile/bulk"”
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Rate limiting Report an error
“Customer Service Management APIs have rate limits - add delays between requests”
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Detail field validation Report an error
“Make sure detail field names match exactly (case-sensitive)”
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API version note Report an error
“"X-ExperimentalApi": "opt-in"”