Ticketing, queues & SLA — found from sitemap — Tidio

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Facts read from this source

• Ticketing overview Report an error

  “Monitor, prioritize, and assign customer requests in the same place. Keep your support team organized, and respond faster than ever, always.”

• Separate tab Report an error

  “All your emails are now in a dedicated tab, separate from chats. You can quickly check their status and assigned operators.”

• Priorities notes tags Report an error

  “Set priorities, add notes, and assign custom tags to easily follow up on a conversation later.”

• Custom fields AI fill Report an error

  “Create custom fields, such as order number or request type, and AI fills them in from the customer’s message.”

• Chat to ticket Report an error

  “You can also check if there are any ongoing chats assigned to the email you’re replying to, or turn a part of the chat into a ticket.”

• Assignment Report an error

  “Assign emails to operators to ensure that no two people are working on the same issue.”

• Resources Report an error

  “Help Center Developers Status Page Product Updates Roadmap Mobile SDK”

• Platforms available Report an error

  “Available on: Browser Android iOS Windows Mac”

3 facts read from this page are not shown because they could not be confirmed on the page as captured.