Source
Ticketing, queues & SLA — found from sitemap — Tidio
Checked for Tidio on 1 Oct 2026
- Page
- https://developers.tidio.com/reference/get_ticket-details
- Checked
- 1 Oct 2026, 11:53 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:5681469ac6b3114d5c3c24a50589727202e8b0721af826bd7cc7916ffe228800
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Ticket details endpoint Report an error
“Get ticket_details GET https://taa.data.tidio.com/ticket_details Raw data for tickets. Does not include deleted and spam tickets.”
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Ticket fields Report an error
“subject string Subject of the ticket. contact_id string Unique identifier for the contact. priority string Priority of the ticket. status string Status of the ticket.”
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Ticket agent assignment reset Report an error
“assigned_agent_id string Unique identifier of the agent assigned to the ticket. Important: once the ticket is being marked as solved the assignment is being reset to null, that’s why for reporting purposes we recommend using last_involved_operator_id column.”
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Ticket lyro indicators Report an error
“ind_ai_assistant_involved string Indicator of whether a ticket has been routed to a Lyro AI agent to attempt to generate a response to a question from the ticket. The attempt may end up generating a response (ind_has_ai_assistant_actor = 1) otherwise (ind_has_ai_assistant_actor = 0) ind_has_ai_assistant_actor string Indicator of whether Lyro AI Agent generated a response to a question from the ticket.”
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Ticket custom fields support Report an error
“ticket_custom_fields string List of custom fields assigned to the ticket.”
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Ticket tags support Report an error
“tags string List of tags assigned to the ticket.”
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Ticket department support Report an error
“assigned_department_id string Unique identifier of the department assigned to the ticket.”
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Ticket details pagination Report an error
“limit string required Defaults to 100 Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.”
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Ticket details keyset pagination Report an error
“# Next page: append &_unique_id=gt.<last _unique_id from this page>”
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Webhooks available Report an error
“WEBHOOKS Webhooks”
4 facts read from this page are not shown because they could not be confirmed on the page as captured.