Source
Ticketing, queues & SLA — found from sitemap — Userlike
Checked for Userlike on 5 Oct 2026
- Page
- https://docs.lime-connect.com/setup/widget-setup/chat-routing
- Checked
- 5 Oct 2026, 05:11 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:0a2ea42bb6f00f029dbd6e2e52e6430faf9e9463f1d53a9346454023882d469f
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Chat routing modes Report an error
“We offer different routing modes to ensure that your setup always matches your needs.”
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Routing per widget Report an error
“You can configure each Widget’s routing logic individually by selecting one of these routing modes in their settings under Chat > Routing:”
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Unassigned inbox behavior Report an error
“In all modes, conversations will be moved to the Unassigned section of your Message Center’s Inbox if no eligible operator is available.”
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Default routing mode Report an error
“The “Default” routing mode is simple: You connect a Widget to a specific operator group and any contacts starting a conversation will be routed to one of this group’s operators.”
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Default mode offline if empty group Report an error
“ensure that the operator group connected to your Widget contains at least one operator (indicated by the number in parentheses). Otherwise, the Widget will always be in offline mode.”
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Group select routing mode Report an error
“The “Group Select” routing mode works with the same operator/operator group relation as the Default mode, but allows your contacts pick a group from a list that you define before the conversation.”
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Skills routing mode Report an error
“Contacts are routed to available operators who possess all skills of at least one of the skill sets you define for this Widget. In other words, you define which skills an operator needs to serve a contact reaching out via a certain Widget. Their group affiliation is not taken into account.”
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Skills management location Report an error
“In order to use the Skills mode, you first have to create some skills. Go to Team > Skills in your Dashboard’s main navigation:”
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Skill sets flexibility Report an error
“A skill set can consist of one up to as many skills as you like and you can add multiple sets to your routing setup. You can also remove skills and skill sets.”
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Skills mode matching rule Report an error
“they have to match at least one of the defined skill sets completely (possess all its skills)”