Channels in one queue — found from sitemap — Zammad

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Facts read from this source

• Chat widget capacity gate Report an error

  “The Zammad chat widget on your page is only displayed if at least one support person is online and still has the capacity for chat work. If none of the support staff has time, then there’s no chat support either: simple as that.”

• Forms Report an error

  “Alternatively, and independently, we offer Zammad forms that allow you to embed a contact or support form into the website.”

• Chat no autoresponder Report an error

  “We don’t send any automatic messages to start a chat conversation in order to avoid the strange delay after the initial message. Although there are individual salutations available for every support agent, they are triggered manually by the agent and not fired off automatically.”

• Chat autodesign Report an error

  “Just enter the URL of your website, and Zammad recognizes and imports the color scheme of your website automatically. Zammad displays a preview of the widget on the site”

• Chat js snippet integration Report an error

  “Both chat and forms can be integrated via a JavaScript snippet into your own website using copy-paste.”

• Chat source code customization Report an error

  “For power users who are sticklers for corporate design, there’s of course an independent individualization option using the source code.”