Source
Knowledge base & deflection — found from sitemap — Zammad
Checked for Zammad on 1 Oct 2026
- Page
- https://zammad.com/en/product/features/knowledge-base
- Checked
- 1 Oct 2026, 11:55 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:eb55a510ca8ced1b992bf441c5eec7fe12ecc620faddedb955aa9d09071b36ad
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Knowledge base Report an error
“A knowledge base is your personal encyclopedia where you can store all the knowledge about your business and processes. Use screenshots or videos to illustrate your articles and create helpful step-by-step guides.”
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Multi language Report an error
“Multi-language support”
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Category editing rights Report an error
“Category-based editing rights”
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Full text search Report an error
“Full-text search”
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Scheduled publishing Report an error
“Scheduled publishing”
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File attachments Report an error
“File attachments”
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Wiki linking Report an error
“Wiki-style internal linking to both knowledge base answers and tickets”
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Rich text editor Report an error
“Rich text editor and embedded images”
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Admin only setup Report an error
“The knowledge base can only be set up by an Admin user. Also, only admins can create, edit, and manage knowledge base articles.”
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Agent default permissions Report an error
“By default, agents are not permitted to create, edit, or manage knowledge base articles. However, administrators can grant the corresponding permissions.”
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Category permissions version Report an error
“As of Zammad version 5.1, permission to write and edit articles can also be issued based on categories”