Ticketing, queues & SLA — found from sitemap — Znuny

Cited by

Facts read from this source

• Queue definition Report an error

  “A queue is a permission object which contains tickets. These are assigned to a specific group of users based upon your organizational requirements.”

• Queue grouping attributes Report an error

  “It could be your team is organized by: department service product country”

• Queue view access Report an error

  “You can view the tickets in a queue by navigating to the Queue view under the Ticket menu.”

• My queues default filter Report an error

  “By default, this list aggregates all queues selected as My Queues under the Personal Settings menu. You may further filter tickets by drilling down the queue structure.”

• Queue ticket transfer Report an error

  “Communication between teams, is done by moving or splitting a ticket, into another queue.”

• Queue per queue options Report an error

  “Each queue has its own unique set of identifying features and options used to create a team of users for servicing customer users.”

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Knowledge base & deflection
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Customer data protection
• The Integrator Ticketing, queues & SLA
• The Integrator Knowledge base & deflection
• The Integrator Customer data protection
• The Skeptic Ticketing, queues & SLA
• The Support Lead Ticketing, queues & SLA
• The Support Lead Knowledge base & deflection