Source
Recordings, retention & admin control — found from sitemap — RingCentral Video
Checked for RingCentral Video on 1 Oct 2026
- Page
- https://support.ringcentral.com/article-v2/RingCentral-data-retention-policies.html?brand=RingCentral&product=RingEX&language=en_US
- Checked
- 1 Oct 2026, 12:17 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:4921a4056629986fb3d73d885a1604eb576a9fe806e85de5777195fda989162d
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Deletion immediate Report an error
“Any data that a user deletes in the RingCentral apps or the Admin Portal (such as voicemail messages, call recordings, text messages, or faxes) is immediately and permanently deleted and can’t be recovered.”
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Backup options Report an error
“Use RingCentral Archiver Use the third-party RingClone app Use the RingCentral Connect Platform API Download data directly from the Admin Portal or the RingCentral app”
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Analytics backup options Report an error
“Download data from the Analytics Portal. Use the RingCentral Line of Business Analytics API.”
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Retention plan change admin only Report an error
“Only company admins can request changes to a data retention plan, and they must do so by contacting Support. RingCentral analytics doesn’t support requests for changes to data retention plans.”
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Retention automatic call recordings Report an error
“Automatic call recordings 90 days 100,000 recordings per account”
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Retention on demand call recordings Report an error
“On-demand call recordings 90 days 200 recordings per voicemail box per user”
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Retention received voicemails Report an error
“Received voicemails No limit Once you’ve received 200 voicemails, the oldest ones will be replaced with new messages.”
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Retention received faxes Report an error
“Received faxes No limit Once you’ve received 200 faxes, the oldest ones will be replaced with new faxes.”
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Retention sent faxes Report an error
“Sent faxes 30 days N/A”
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Retention sms mms Report an error
“Text and multimedia messages (SMS & MMS) No limit 5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted”
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Retention call log Report an error
“Call log 12 months for most accounts; nine months for some accounts.”
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Retention messaging Report an error
“Messaging Default option: Keep all messages Other options: 30, 60, 90, or a custom number of days”
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Retention AI notes Report an error
“AI notes 12 months N/A”
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Analytics retention Report an error
“Adoption and Usage 6 months Company Numbers 6 months Live Reports 24 hours Line of Business Analytics 6 months Performance Reports 6 months Quality of Service data 6 months Rooms and Devices data 6 months”
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German call logs Report an error
“RingCentral retains call logs pursuant to German law, which limits periods of time that electronic communication service providers may process certain data related to call and message transmission.”
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Retention factors Report an error
“Your organization’s RingCentral service plan Restrictions or limitations from your internet service provider Laws in your company’s location”