Case management & deadline discipline — found from sitemap — FaceUp

Cited by

Facts read from this source

• Custom case statuses Report an error

  “Manage case statuses feature allows creating, editing, and organizing case statuses. You can define your own statuses to match your internal processes.”

• Status customization Report an error

  “Add a new status or click an existing one to rename, change color or change its translation.”

• Status translation Report an error

  “(You can translate status names into all languages you use in your channels, as well as the case categories.)”

• Status group constraint Report an error

  “New custom statuses can only be added to the Open status group. Custom statuses can't be added to New or Closed status groups.”

• Status reordering Report an error

  “You can reorder custom statuses to reflect your preferred process steps. Just drag and drop to update the sequence.”

• Status deletion reassignment Report an error

  “You'll be asked to select an alternative status to reassign all associated cases.”

• Status group minimum Report an error

  “At least one status must remain in each status group (New / Open / Closed).”