Source
Security & anonymity assurance — found from sitemap — FaceUp
Checked for FaceUp on 1 Oct 2026
- Page
- https://support.faceup.com/encryption
- Checked
- 1 Oct 2026, 14:58 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:f4439371cb0c61bf2ff15359532f3f53d18c99e6bef29a9da6ad64d5fa03d81d
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Encryption options Report an error
“In the settings you can choose between the standard and end-to-end (E2EE) encryption.”
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E2ee benefit Report an error
“End-to-end encryption ensures that all your messages and cases remain secure and confidential at all times. It offers the highest level of online data security.”
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E2ee new members access Report an error
“If you turn on E2EE encryption, all new registered members who want to see older cases will need to request access in the administration.”
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E2ee password protection Report an error
“E2EE encryption is a more complex extension to the standard encryption when all data is additionally encrypted with the member's password. Therefore, only a person with the password can access the encrypted data.”
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E2ee recovery limit Report an error
“if the member loses their password and does not know their recovery key, it is impossible to recover their account and data.”
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E2ee enable path Report an error
“The E2EE encryption can be enabled in Settings → Organization settings → Encryption.”
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E2ee enable password required Report an error
“There, you will first need to enter your current password.”
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Recovery key location Report an error
“Recovery key can be downloaded anytime from in the My Account section (found under the icon with your initials on the bottom left bar) → Security → Recovery Key.”
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Recovery key unique per member Report an error
“Each member has their own unique recovery key.”
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E2ee incompatible SSO Report an error
“Enabled E2EE encryption doesn't allow use of certain features: Single sign-on”
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E2ee incompatible translations Report an error
“Automatic translations”
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E2ee incompatible transcripts Report an error
“Transcripts of hotline cases”
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Standard encryption password reset Report an error
“All important data is encrypted and stores on a server, which makes for example resetting a forgotten password easy.”