Reporting channels & reporter experience — found from sitemap — Safecall

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Facts read from this source

• Two way dialogue Report an error

  “Safecall’s anonymous two-way dialogue system enables ongoing communication between whistleblowers and investigators whilst maintaining complete anonymity.”

• Case reference system Report an error

  “When a whistleblower submits a report through Safecall, they receive a unique case reference number. This reference number acts as a secure key that enables ongoing communication without requiring any personal identification.”

• Reporting channels Report an error

  “Reporter submits initial concern via phone, web, or email”

• Messaging features Report an error

  “Internal Messaging – For communication between report recipients and investigators within your organisation”

• Messaging features safecall Report an error

  “Safecall Messaging – For Safecall users only”

• Messaging features whistleblower Report an error

  “Whistleblower & Safecall Messaging – For secure two-way dialogue with the anonymous whistleblower”

• Telephone callback Report an error

  “Scheduled callback arrangements – We arrange for the reporter to call back at a specific time”

• Telephone no cli recording Report an error

  “No caller identification – We do not use call line identification or audio recording”

• Tokenisation Report an error

  “Tokenisation – Identity replaced with secure tokens”

• Anonymity options Report an error

  “Safecall offers flexible anonymity options to suit different comfort levels:”

• Semi anonymous Report an error

  “Reporter’s identity known to Safecall only Identity protected from client organisation”

• Identity reveal later Report an error

  “Yes. Our hybrid approach allows reporters to reveal their identity later if they become comfortable with the investigation process.”

• Platform Report an error

  “Secure Microsoft Dynamics 365 platform – Built on enterprise-grade infrastructure”

• Audit logging Report an error

  “All communications are logged and time-stamped for audit purposes, but only authorised personnel can access the system.”

• Languages Report an error

  “Available in 175+ languages through our global platform”

• Availability Report an error

  “Accessible 24/7 via web, mobile, and telephone”

• Channels implementation Report an error

  “Web portal – Log in with case reference number to view messages Email – Secure email threads using reference numbers Telephone – Scheduled callback arrangements Mobile – Mobile-responsive portal access”

• Dialogue duration Report an error

  “The dialogue remains active throughout the investigation period and for a defined time afterwards, allowing reporters to add information or request updates.”

• Gender neutral reporting Report an error

  “Non-gender-specific reporting – Reports can be written to protect identity further”

4 facts read from this page are not shown because they could not be confirmed on the page as captured.