Reporting channels & reporter experience — found from sitemap — Vault Platform

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Facts read from this source

• Anonymous reporting channels Report an error

  “Create an Vault Mobile App account and submit an anonymous report Use the Open Reporting platform for an anonymous submission Call VaultTalk to make an anonymous report”

• Anonymity default Report an error

  “Every report is securely separated from user information, ensuring complete confidentiality, unless the reporter chooses to reveal their identity.”

• Encryption key model Report an error

  “Each report is linked to a unique private key associated with the user account, and you can have multiple keys if needed.”

• Storage encryption audit log Report an error

  “all submitted information securely stored as sealed, encrypted records with comprehensive audit logging”

• Access control Report an error

  “Access is strictly limited to the organization’s designated case managers and super admins, based on their roles and permissions.”

• Go anonymous flag Report an error

  “flags are used to prevent anonymous reporter information from being surfaced alongside the report, provided the ‘Go Anonymous’ option was chosen during submission.”

• Metadata removal Report an error

  “we remove metadata from common file uploads to prevent any accidental disclosure of identity through shared evidence.”

• Vendor no report access Report an error

  “Vault employees do not have access to reports.”

• ISO 27001 SOC 2 Report an error

  “We adhere to ISO 27001 and SOC2 Type II standards”

• Vendor data access purpose Report an error

  “User data access is strictly reserved for customer support functions needed for troubleshooting and assistance only.”

• Anonymous reporter capabilities Report an error

  “Once logged into the Open Reporting platform, anonymous reporters can add evidence and communicate with their assigned case manager.”

• Anonymous notifications Report an error

  “Since anonymous reporter data isn’t tied to an email address, notifications aren’t sent directly; anonymous reporters will need to log in to check for updates on their cases.”

• Anonymous report linkage Report an error

  “Every new report the reporter chooses to make anonymously will be associated with a different Vault ID, a different private key, and will appear as a completely separate report in the system.”

• Open reporting email blank Report an error

  “In Open Reporting, if a reporter leaves the email field blank, their account remains unlinked to an email address. Instead, they receive a randomly generated Vault ID at the time of submission, which, along with their password, allows them to log in and view updates on their cases”

• Manual intake anonymity Report an error

  “case managers can enter details for the reporter’s alias, like an email address or name, or maintain full anonymity by leaving the email address blank. Without a contact email, however, follow-up communication with the anonymous reporter won’t be possible.”

• Vaulttalk mobile flow Report an error

  “If a reporter calls from a mobile phone, they receive a follow-up Vault ID and a link to log into their case portal, where they can view their report using a 6-digit PIN they set during the call.”

• Vaulttalk landline anonymous limitation Report an error

  “If a reporter calls from a landline and chooses the anonymous option, there is currently no way for them to receive follow-up information.”

• Anonymity org settings dependency Report an error

  “There are three ways to report anonymously (note that availability may depend on your organization’s settings)”