Source
Mobile self-service for deskless staff — found from sitemap — When I Work
Checked for When I Work on 1 Oct 2026
- Page
- https://help.wheniwork.com/articles/accepting-shift-swap-and-drop-requests/
- Checked
- 1 Oct 2026, 15:35 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:d292e7956c9e26b2a77237316051c22941e656171cf49d6ae248684db198d23f
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Shift swap Report an error
“If your coworker cannot work an assigned shift, they can invite you to cover their shift. They may ask you to trade shifts (swap) or take their shift (drop).”
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Shift drop Report an error
“Accepting a Drop means you took on responsibility of the extra shift for your coworker”
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Platforms Report an error
“From your iOS device, Computer, Android device”
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Request notifications Report an error
“We’ll send you an email and/or a mobile alert based on your alert preferences.”
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Web request badge Report an error
“On the web application the in the top-left corner shows a count badge. Click for more information.”
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Mobile requests card Report an error
“On the Android and iOS mobile application, you will see a Shift Requests card on the app dashboard with a number of requests you can review and address.”
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Drop eligible coworkers Report an error
“You can review if there are other team members eligible to take the shift if you don’t.”
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Swap eligibility Report an error
“Your Potential Swaps shows your shifts only. Click Coworker’s Potential Swaps show your coworkers’ shifts.”
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Request status Report an error
“In the list, click the swap or drop request that is Pending Acceptance.”
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Access levels Report an error
“Applies to Admins, Employees, Managers, Supervisors”
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Coverage options Report an error
“Shift Release – give your shift up to an OpenShift Shift Drop – give your shift to a coworker Shift Swap – trade shifts with a coworker Each shift coverage option can be enabled or disabled by the manager or admin, so if you don’t see all of the options it may have been disabled for your workplace.”
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Absence reporting Report an error
“Absence tracking allows you to report when you cannot work an assigned shift that takes place within the next 24 hours. When you report an absence, the shift is removed from your schedule and management is notified.”
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Openshift bidding Report an error
“OpenShifts may require approval by management in order to pick it up. This is sometimes referred to as “shift bidding”.”
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Time off types Report an error
“Time off can be submitted as Holiday (paid or unpaid), Personal (paid or unpaid), Sick (paid or unpaid) or any combination of these options as well as custom time off types.”
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Ticket Report an error
“Open a ticket with our customer care team.”