Source

Support & documentation — found from sitemap — ActiveCollab

Checked for ActiveCollab on 1 Oct 2026

Technical details

type: page
http status: 200
content hash: sha256:956f1617fcba1220eebe93a3545264a370b2b8f80c698fcfd1f42c5b335db39b
permission: robots_ok
screenshot: Screenshot on file (internal exhibit, not published)

Cited by

Self hosted support included Report an error

“Every self-hosted license comes with one year of support and upgrades”
Support server access Report an error

“Our team can log on to your server and fix any problems with ActiveCollab.”
Exclusions Report an error

“Our support doesn't cover: Installing, setting up or troubleshooting your server (e.g. Apache, PHP, MySQL, rewriting rules), Configuring cron jobs, email, or ElasticSearch, Help with ActiveCollab v1, v2, v3 or v4, Installing or upgrading ActiveCollab.”
Support renewal early Report an error

“you can (optionally) renew for $699 in the next 14 days”
Support renewal late Report an error

“after that the price is $999 for one year of support and upgrades”
Use without renewal Report an error

“If you don't renew, you can keep using your ActiveCollab.”
No renewal limitations Report an error

“Our support team will still give you pointers if you need help - but they won't access your server to fix problems. You also won't be able to download new versions of ActiveCollab.”