Support & documentation — found from sitemap — Linear

Cited by

Facts read from this source

• SLA plan availability Report an error

  “Available to workspaces on Business and Enterprise plans”

• SLA description Report an error

  “SLAs automatically apply deadlines to issues that match defined conditions.”

• SLA default rules Report an error

  “When Priority is Urgent, add a 24 hour SLA When Priority is High, add a 1 week SLA When Priority is Medium, Low, or No Priority, remove the SLA”

• SLA durations Report an error

  “12 hours 24 hours 48 hours 1 week 2 weeks 4 weeks Custom time: Hour, Day, Business day and Week”

• SLA filter fields Report an error

  “You can filter by almost any field to specify when SLAs should be applied, including Team, Status, Assignee, Creator, Priority, Labels, Project, Project Status, and Initiative, and filters can be combined.”

• SLA rule matching Report an error

  “When an issue matches multiple SLA rules, only the first matching rule is applied.”

• SLA business days Report an error

  “When configuring an SLA with a custom duration, choose ‘Business days’ to exclude days outside your work week. By default, business days are Monday through Friday.”

• SLA statuses Report an error

  “Low risk More than 1 week away from SLA Medium risk Within 1 week of SLA High risk Within 1 day of SLA Breached SLA has passed Achieved Issue was completed within SLA Failed Issue was completed after SLA was breached”

• SLA notifications Report an error

  “Subscribers to an issue with an SLA receive notifications in their Inbox when SLAs are 24 hours away from being breached as well as when SLAs are breached.”

• SLA slack notifications Report an error

  “Slack team notifications for “an issue is at risk of breaching SLA” are sent 24 hours before the SLA breaches, or if using business day SLAs, one business day.”

• SLA due date exclusivity Report an error

  “An issue may use either due dates or an SLA, but not both. If an issue has a due date and then has an SLA applied, the due date will be replaced by the SLA”

• SLA custom names Report an error

  “No, we do not offer custom naming for SLAs.”

• SLA retrospective tracking Report an error

  “Once the issue is completed, the SLA field remains and shows the completion time down to the minute and whether the SLA was achieved or failed.”

• SLA retroactive application Report an error

  “Creating or changing a rule does not automatically apply it to existing matching issues.”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.