Source
Support & documentation — found from sitemap — OpenProject
Checked for OpenProject on 5 Oct 2026
- Page
- https://www.openproject.org/docs/enterprise-guide/support/
- Checked
- 5 Oct 2026, 04:22 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:036da7d5612576a80b71d4e982961f089d16a4d984dd2b0ddca4fae3ef211355
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Enterprise eligibility Report an error
“If you have the OpenProject Enterprise edition you are eligible to get reliable, high-touch support from senior support engineers with expert knowledge about running OpenProject in business-critical environments.”
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Community availability Report an error
“Community support (on-premises only)”
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Community channels Report an error
“- Community forums - Documentation and user guides - Tutorial videos”
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Community service hours Report an error
“Best effort - Bug reports or Feature requests”
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Basic availability Report an error
“Basic support (cloud and on-premises)”
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Basic service hours Report an error
“Mon-Fri, 9:30 - 16:00 CET Mon-Fri, 9:30 am - 4 pm ET”
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Basic channels Report an error
“- Basic E-Mail support - Documentation and user guides”
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Professional availability Report an error
“Professional support (cloud and on-premises)”
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Professional service hours Report an error
“Mon-Fri, 9:30 - 17:00 CET Mon-Fri, 9:30 am - 4 pm ET”
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Professional channels Report an error
“- Professional E-Mail support - Phone support - Documentation and user guides”
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Professional onboarding training Report an error
“If you opt for the Professional plan, you and your employees will also be supported in the form of onboarding training”
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Premium availability Report an error
“Premium support (on-premises only)”
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Premium service hours Report an error
“Mon-Fri, 9:30 - 17:30 CET Mon-Fri, 9:30 am - 5:30 pm ET”
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Premium onboarding manager Report an error
“you have access to 3 hours of assistance from a dedicated onboarding manager”
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Premium channels Report an error
“- Premium E-Mail support - Phone support - Documentation and user guides - Tutorial videos - Remote hands - Installation support - Upgrade assistance”
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Corporate service hours Report an error
“Mon-Fri, 9:30 - 18:00 CET Mon-Fri, 9:30 am - 6 pm ET”
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Corporate channels Report an error
“- Corporate E-Mail support - Phone support - Documentation and user guides - Tutorial videos - Training material and best practices - Onboarding training - Remote hands - Installation support - Upgrade assistance - Dedicated onboarding manager (3h) - Custom plugin support - Dedicated support engineer”
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Corporate onsite Report an error
“Furthermore, you also receive on-site help with the Corporate support.”
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Corporate custom plugin Report an error
“as well as support for the core application even with customizations to the software through custom plugins”
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SLA Report an error
“Guaranteed availability and resolution time based on SLA”
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Installation support Report an error
“Our Premium and Corporate Enterprise on-premises support plans include installation support.”
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Consulting fees Report an error
“Consulting and training for proactive issue prevention (there may be extra fees applicable)”
1 fact read from this page is not shown because it could not be confirmed on the page as captured.