Support & documentation — found from sitemap — Wrike

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Facts read from this source

• Help center AI chatbot Report an error

  “Help Center AI Chatbot (24/7)”

• Monthly report Report an error

  “Monthly support report”

• Premium subscription addon Report an error

  “Wrike’s Premium Support package is available for purchase as a subscription add-on.”

• Weekend support Report an error

  “On-demand support availability via Web Form and callbacks on weekends.”

• Priority phone Report an error

  “Access to a direct priority support phone line 24/5, including bank holidays.”

• Guaranteed response Report an error

  “Guaranteed 1-hour first response time, including weekends.”

• Plus designated team Report an error

  “A designated team of 1-3 support engineers with deep understanding of your account’s history will assist your account admins with all support needs.”

• Plus reports Report an error

  “Get a monthly insight into support activity trends with customizable reports on ticket volumes, top subjects, and requesters.”

• Plus governance Report an error

  “We can align our support processes with your internal guidelines and governance, ultimately reducing friction and improving case resolution.”

• Plus proactive monitoring Report an error

  “All incidents are clearly classified based on severity. We provide service-level objectives and proactive updates, so you can always stay on top of every case.”

• Uptime Report an error

  “Uptime Over 99.9%”

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