Source
Support & documentation — found from sitemap — Jira
Checked for Jira on 5 Oct 2026
- Page
- https://www.atlassian.com/legal/sla
- Checked
- 5 Oct 2026, 03:44 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:dd1f0b594e9b974d9862d413d8e9145465701cd91b09dc7337b08034094338bc
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
SLA premium uptime Report an error
“Premium 99.9%”
-
SLA enterprise uptime Report an error
“Enterprise 99.95%”
-
SLA credit premium tiers Report an error
“Less than 99.9% but greater than or equal to 99.0% 10% Less than 99.0% but greater than or equal to 95.0% 25% Less than 95.0% 50%”
-
SLA credit enterprise tiers Report an error
“Less than 99.95% but greater than or equal to 99.9% 5% Less than 99.9% but greater than or equal to 99.0% 10% Less than 99.0% but greater than or equal to 95.0% 25% Less than 95.0% 50%”
-
SLA eligible products Report an error
“Jira (Premium and Enterprise) View Issue Create Issue Edit Issue View Board Confluence (Premium and Enterprise)”
-
SLA opsgenie jira align Report an error
“Opsgenie and Jira Align Cloud operate under separate Service Level Agreements available here.”
-
SLA effective date Report an error
“Effective starting: April 30, 2026”
-
SLA downtime definition Report an error
““Downtime Minute” occurs when the Error Rate in a given minute is greater than 5%.”
-
SLA calculation timezone Report an error
“All calendar months are measured in the UTC time zone.”
8 facts read from this page are not shown because they could not be confirmed on the page as captured.