Support & documentation — found from sitemap — Jira

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Facts read from this source

• Cloud bundled plans Report an error

  “Cloud support offerings are bundled with Standard, Premium, and Enterprise plans. The Cloud Free plan* has access to self help resources.”

• Standard hours Report an error

  “Standard 9/5 regional”

• Premium hours Report an error

  “Premium 24/7 for high impact issues Faster response times”

• Enterprise hours Report an error

  “Enterprise 24/7 for all technical issues Senior support team Fastest response times Phone support”

• Standard products Report an error

  “Jira, Jira Service Management, Jira Product Discovery, Confluence, Bitbucket, Atlas, Compass, Loom”

• Premium products Report an error

  “Jira, Jira Service Management, Confluence, Bitbucket Cloud, Atlassian Guard, Atlas, Compass”

• Enterprise products Report an error

  “Jira, Jira Service Management, Confluence, Atlassian Guard*, Focus, Talent”

• Standard team Report an error

  “Bundled with paid standard software license”

• Enterprise team Report an error

  “Dedicated senior team”

• Standard phone Report an error

  “Not available Not available Dedicated phone number”

• Standard entitlements Report an error

  “Product and site admins of Standard product sites”

• Premium entitlements Report an error

  “Product and site admins of the Premium product and organization admins”

• Enterprise entitlements Report an error

  “Product and site admins of the Enterprise product and organization admins”

• Standard tech hours Report an error

  “9 hrs per day Mon - Fri”

• Premium tech hours Report an error

  “L1: 24/7 L2: 24/5 (Mon - Fri) L3, L4: 9 hrs (Mon - Fri)”

• Enterprise tech hours Report an error

  “24/7”

• Irt levels Report an error

  “L1: Application Down L1: 2 business hours”

• Enterprise guard free Report an error

  “*Enterprise product users are covered by Atlassian Guard for free. We’ll only include Atlassian Guard in your bill for those not using Enterprise products.”

• Free community Report an error

  “*Community Support (from the Atlassian Community) is available to Cloud Free plans, in addition to self-help resources such as documentation and public bugs.”

• Separate support offerings Report an error

  “We have separate support offerings for Jira Align, Trello, Opsgenie, and Statuspage.”

• Advisory services Report an error

  “Need help optimizing your Atlassian software and team practices? Consider Advisory Services.”

• Partner consulting Report an error

  “Looking for consulting services or need to customize Atlassian products? Atlassian Partners can help.”

• Migration services Report an error

  “Considering migrating from Data Center to Cloud? Contact our Customer Migrations team.”

• Documentation site Report an error

  “For more details, visit Documentation site”

• Data center support eol Report an error

  “Data Center support ends on March 28, 2029.”

3 facts read from this page are not shown because they could not be confirmed on the page as captured.