Terms of service — Mirro

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• Entity Report an error

  “www.mirro.io (the “Website”) is owned and operated by ZITEC COM S.R.L., registered under no. J2003007701408, sole identification number 15496736, with its head office in 165 Splaiul Unirii, TN02 Building, 6th floor, 3rd District, Bucharest”

• Terms update date Report an error

  “Date of last update: August 31st, 2026”

• Provider Report an error

  “Mirro app has been designed as a Software as a Service (SaaS) and is hosted by the Google Cloud computing platform.”

• Description Report an error

  “Mirro app is a SaaS solution which focuses on individual and collective performance based on continuous feedback and collaborative patterns, including team management, employee experiences and employee engagement.”

• Initial term Report an error

  “Unless otherwise agreed in writing, the Services are available under subscription plans for an initial mandatory subscription period of 36 months (Initial License Term).”

• Renewal Report an error

  “You expressly agree that your subscription will be automatically renewed at the end of each subscription period for an additional period of 12 months (¨Extended Term”) unless you inform us that you do not wish to renew the subscription”

• Non renewal notice Report an error

  “If you do not wish to renew the subscription, you must inform us at least 180 days prior to the renewal date.”

• Non refundable Report an error

  “All fees and amounts payable under these Terms are non refundable, except where expressly stated otherwise in writing or required by applicable law.”

• Invoice currency Report an error

  “for Romanian companies, the invoices will be issued in RON, at the Romanian National Bank’s exchange rate on the day of the invoicing.”

• Late payment penalty Report an error

  “Failure to pay the invoice on the due date will bring forth the obligation of the Beneficiary to pay a penalty in the amount of 0.2% of the amount due for each calendar day delayed”

• Invoice payment term Report an error

  “The Beneficiary will pay any invoices issued by Zitec within 7 (seven) calendar days from the invoicing date.”

• Pricing page Report an error

  “Mirro app pricing may be made available here: https://mirro.io/pricing, or otherwise as communicated by Zitec in writing or as agreed between Parties. Website pricing is indicative only and may not reflect negotiated pricing, promotional pricing or custom commercial agreements.”

• Open API Report an error

  “Where expressly made available by Zitec under the applicable plan, offer, or signed agreement, the Company may access and use the Open Application Programming Interface of the application (“Open API Mirro”) in order to integrate its own software applications with Mirro”

• License scope Report an error

  “The license is non-exclusive, limited, non-transferable and valid in all the geographic territories.”

• Ownership Report an error

  “Zitec respects your right to ownership of content created or stored by you. You own the content created or stored by you.”

• Backup policy Report an error

  “All these backups are encrypted AES 256-bit and are carried out with a weekly frequency for those complete, twice daily for the differential ones and every 5 minutes for the call logs. The backup storing period is 7 calendar days.”

• Recovery Report an error

  “The data recovery type used is the “Point-in-Time” type, allowing the data recovery for any of the backup points within a storing period. The data recovery services will be provided by Zitec and invoiced separately for each intervention”

• Return on termination Report an error

  “Return of Data: Within 30 days of a written request or after the end of collaboration between Parties, the Recipient shall return or destroy all Confidential Information and all copies thereof, unless retention is required by applicable law.”

• GDPR DPA Report an error

  “Zitec acts as a Data Processor. Consequently, the Parties are bound by the terms and conditions of the PERSONAL DATA PROCESSING AGREEMENT (DPA attached here: Data Processing Agreement - integral part of these Terms. All processing activities shall be carried out in strict accordance with the provisions of Regulation (EU) 2016/679 (GDPR)”

• Confidentiality duration Report an error

  “These obligations shall remain valid for a period of 5 (five) years from the end of collaboration between Parties”

• Data region Report an error

  “the configuration of a new server in the same region of the backup servers, in this case, on the European territory.”

• Maintenance notice Report an error

  “The maintenance planned operations will be announced at least 48 hours before being carried out, where reasonably practicable”

• Termination cure period Report an error

  “Termination for Cause: if the other Party materially breaches these Terms or any applicable commercial arrangement and fails to remedy such breach within 120 (one hundred and twenty) calendar days after receiving written notice from the non breaching Party”

• Termination convenience notice Report an error

  “Termination for convenience: At any time, by giving the other Party no less than 12 (twelve) months’ prior written notice, unless a different notice period is expressly agreed in writing.”

• Suspension nonpayment notice Report an error

  “If the Company does not pay any of the amounts on the due date, Zitec can suspend the services, without affecting any reparation manner according to law, after a prior notification to the Company with at least 5 working days before such a suspension.”

• User definition Report an error

  “Active users in Mirro refer to all users having the status “awaiting invitation”, “invited” or “claimed”.”

• Admin provisioning Report an error

  “In order to grant them access to the app, Zitec shall create one or more admin accounts for each company, to allow them to authenticate using the app.mirro.io platform login. For that purpose, your organization shall submit a list of names and email addresses of those users.”

• Mobile app Report an error

  “The Services may be accessed through a web browser and, where made available by Zitec, through a mobile application on compatible devices.”

• AI use restriction Report an error

  “use the Services to develop, train, improve, benchmark, or validate any competing product or service, or any AI tool, except as expressly permitted by Zitec in writing;”

• Mobile marketplaces Report an error

  “If the mobile application is made available through a third party app marketplace or app store, including Apple App Store or Google Play, the download, installation, access, and use of the mobile application may also be subject to the terms, conditions, and policies of that third party provider.”

• Warranty disclaimer Report an error

  “THE MIRRO APP, WEBSITE AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED.”

• Warranty Report an error

  “Zitec warrants only that it will provide the Services in a professional manner and will use commercially reasonable efforts to maintain the availability and functionality of the Services”

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