Privacy policy — Sympa

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Facts read from this source

• Entity Report an error

  “Name: Sympa Oy Address: Puolikkotie 8-10, 02230 Espoo, Finland Business ID: 1938597-5”

• Notice updated Report an error

  “This privacy notice was last updated on 1 September 2026.”

• Retention max Report an error

  “We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, however not more than for period of 4 years or as required by applicable legislation.”

• Retention newsletter Report an error

  “If you have subscribed to our newsletter or other releases, we will process your personal data until you unsubscribe from our mailing list.”

• Residency Report an error

  “The physical location of the personal data is within the EU/EEA area.”

• Transfer mechanisms Report an error

  “Adequacy decisions adopted by the European Commission under Article 45 GDPR (for example, for the United Kingdom and for U.S. organisations certified under the EU–U.S. Data Privacy Framework); Standard Contractual Clauses (SCCs) approved by the European Commission under Article 46(2)(c) GDPR, together with supplementary technical and organisational measures such as encryption, access control, and EU-based data hosting; or Other appropriate safeguards permitted by the GDPR, as applicable.”

• AI chat Report an error

  “HubSpot also provides our AI-powered website chat and processes chat messages and related conversation context to generate answers based on public Sympa website content selected by Sympa.”

• AI chat no access Report an error

  “The chatbot is not given access to Sympa HR customer data or private CRM records, and conversations may be transferred to Sympa personnel when appropriate.”

• Call recording Report an error

  “Gong as part of our go-to-market (GTM) operations to support our sales and marketing activities. Gong allows us to record, transcribe, and analyse calls, online meetings, and related sales interactions.”

• App platforms Report an error

  “The Sympa App is available for Apple iOS and Google Android devices.”

• App biometric Report an error

  “Biometric authentication is handled by the device’s operating system, and Sympa does not receive or store biometric data.”

• App storage Report an error

  “Personal data accessed from the Sympa HR environment is processed in the device’s memory and is not persistently stored by the App.”

• App analytics Report an error

  “The data is not used for advertising, marketing or tracking and is retained only for as long as necessary.”

• App controller role Report an error

  “Where data is processed solely to provide access to a customer’s Sympa HR environment, the customer acts as the data controller and Sympa as its processor.”

• Rights Report an error

  “Right of access: You may request to obtain access to your personal data, obtain information on the processing of your personal data, and to review your personal data we process.”

• Rights fee Report an error

  “You do not have to pay a fee to access your personal data or to exercise any of the other rights.”

• Opt out retention Report an error

  “If you object to direct marketing or unsubscribe from marketing communications, we may retain limited information necessary to respect your opt-out and prevent further marketing contacts.”

• DPA reference Report an error

  “Such processing of personal data is governed separately in the service agreement and related Data Protection Terms and Conditions (DPA)”

• Third party sources Report an error

  “Collected from sales intelligence, lead enrichment and prospecting service providers, such as Alta, which may provide business contact information and other professional information relating to customer prospects and company representatives.”

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