Terms of service — Frends

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Facts read from this source

• Version date Report an error

  “Version 2.0 - 09.01.2026”

• Contracting entity Report an error

  “Frends means Frends Technology Oy, and its Affiliates to the extent they participate in providing the Services.”

• Agreement components Report an error

  “The Agreement governing the use of the Frends Platform consist of these Frends General Terms and Conditions (“General Terms”), the Data Processing Agreement (“DPA”), the Security Description, the applicable Order Form, and the appendixes of the Order Form (“together the Agreement”).”

• DPA URL Report an error

  “the following DPA (located at https://frends.com/legal/dpa) shall be incorporated into this Agreement, which governs the obligations of the Parties in relation to processing the personal data.”

• ISO 27001 Report an error

  “Frends has built in data security protections in accordance with industry standards (ISO 27001).”

• Security description URL Report an error

  “An overview is available at the security description at: https://frends.com/legal/security (“Security Description”)”

• VAT exclusive Report an error

  “All rates and fees are set out without value added tax (VAT) or any other applicable sales tax, which shall be added to the rates and fees in accordance with the then-applicable tax laws and regulations.”

• Payment terms Report an error

  “Service fees are due thirty (30) days net from the date of the invoice unless otherwise specified in the applicable Order Form.”

• Billing model Report an error

  “Customer shall pay all Service fees due to Frends monthly in arrears unless otherwise specified in the applicable Order Form.”

• Annual increase Report an error

  “The increase shall be the higher of (i) six percent (6%) or (ii) the percentage increase of the Harmonised Index of Consumer Prices (HICP, overall index for the Euro area, Eurostat series code ICP.M.U2.N.000000.4.ANR)”

• Refunds Report an error

  “All fees paid are non-refundable.”

• True up Report an error

  “Frends may review the Customer’s actual usage of Services against the quantities purchased (“True-Up”) at any time.”

• Trial period Report an error

  “The Trial Period lasts 30 days unless otherwise agreed, and Frends may restrict access and terminate the Trial Period at any time due to any reason without any liability.”

• Hybrid deployment Report an error

  “On-Prem-Platform means any components of the Platform deployed on the Customer’s premises or environment, or any other environment or cloud not hosted and controlled by Frends, or any parts thereof in case of a hybrid-setup, as specified in the Order Form”

• Product support optional Report an error

  “The Customer may elect to order optional Product Support Services and/or Additional Services.”

• Slo tier based Report an error

  “Unless set out to the contrary, the Platform is supplied on an "as is" and "as available" basis without any guaranteed SLOs. Any SLOs are applicable based on the ordered Tier.”

• Error termination Report an error

  “In the event Customer notifies Frends about an Error, which Frends cannot substantially fix within thirty (30) days, or in a commercially reasonable manner, the Customer may, as an exclusive remedy, terminate the applicable Order Form and Frends will issue a refund for any unused pre-paid fees”

• Deletion after termination Report an error

  “Frends shall delete and destroy such Customer Data the latest within ninety (90) days of the termination of the Agreement or after the maximum data retention period permitted by the relevant technology.”

• Breach notification Report an error

  “Frends has defined security incident management policies and procedures and will notify Customer without undue delay after becoming aware of Data Breach.”

• Term notice Report an error

  “it may be terminated by either of the Parties by giving a three (3) months’ written notice to the other Party if not specifically agreed otherwise in an Order Form.”

• Confidentiality period Report an error

  “During the term of this Agreement, and for a period of five (5) years following the expiration or termination of this Agreement, the Receiving Party shall maintain the confidentiality of the Confidential Information”

• Ip ownership Report an error

  “All rights, title and interest, including all Intellectual Property Rights in and to the Services, and any changes thereto shall belong exclusively to Frends or its licensors.”

• License scope Report an error

  “Frends grants the Customer a limited, non-exclusive, non-transferable right to use the Platform during the term of this Agreement. This right is granted solely for the internal operations of the Customer.”

• Suspension nonpayment Report an error

  “Customer fails to pay any overdue amount within ten (10) days of written notice”

• Frends backups Report an error

  “Frends is responsible for taking and storing the Frends Back-Ups as further described in the Platform and Additional Features Description.”

• Material adverse change notice Report an error

  “If a change made by Frends has material adverse effect on the Platform or the agreed SLOs (if any), Frends shall inform the Customer of such change at least thirty (30) days before the effective date of the change.”

• Ip indemnity Report an error

  “Frends shall defend Customer against all claims alleging that the Platform (excluding the Customer Data and other artifacts created or produced by Customer or any third party) infringes the Intellectual Property Rights of a third party”

• Order form precedence Report an error

  “If there is any discrepancy between these General Terms and the Order Form (including its Appendices), the Order Form shall prevail”

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Scores citing this record

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• The Head of IT Execution, error handling & monitoring
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• The Process Owner Execution, error handling & monitoring
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• The Skeptic Execution, error handling & monitoring
• The Skeptic Hosting options & portability
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Skeptic Execution, error handling & monitoring
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