Terms of service — Tray.ai

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• Last updated Report an error

  “Last updated: January 28, 2025”

• Entity Report an error

  “THIS TRAY.AI MASTER SUBSCRIPTION AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN TRAY.AI, INC. (“TRAY”)”

• Principal place of business Report an error

  “Tray, with its principal place of business located at 25 Stillman Street, San Francisco, CA 94107”

• Governing law Report an error

  “shall be governed by and construed in accordance with the laws of the State of California”

• DPA Report an error

  “Tray’s Data Processing Addendum, which is available at: https://tray.ai/dpa, serves as an integral part of this Agreement”

• Service definition Report an error

  “Tray’s proprietary online web-based platform designed for implementing and sharing integrations for software, SaaS and mobile applications, offered on a SaaS basis”

• Merlin AI Report an error

  “The Tray Service offers AI features (“Merlin AI”). Customer’s administrative user may disable Merlin AI in Customer’s account settings.”

• AI no training on customer data Report an error

  “Tray will not use Customer Data to (i) train any large language models or artificial intelligence systems, or (ii) to generate any output for other customers.”

• Customer owns output Report an error

  “In the event Customer uses Merlin AI, as between the parties, Customer shall own all output generated and returned to Customer by the Tray Service (“Output”).”

• Invoice terms Report an error

  “all fees and charges under this Agreement will be invoiced in advance and are due net thirty (30) days from the invoice date”

• Taxes Report an error

  “Tray’s fees do not include any local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, use or withholding taxes (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder”

• Billing basis Report an error

  “Fees for the Tray Service are based on the Tray Service purchased and not actual usage.”

• Ip indemnification Report an error

  “Tray shall defend Customer, at Tray’s expense, from and against any and all third-party claims, suits, actions, or proceedings (“Third Party Claims”) made or brought against Customer by a third party alleging that the Tray Service infringes a U.S. patent, copyright or trademark of such third party or misappropriates such third party’s trade secrets.”

• Suspension email notice Report an error

  “Written notice may be provided via email.”

• Confidential information Report an error

  “Confidential Information shall include, without limitation, (a) of both parties, the terms and conditions of this Agreement (including pricing)”

• Connected applications Report an error

  “The Tray Service contains features designed to interoperate with Connected Applications.”

• Breach notification Report an error

  “If Tray detects or becomes aware of a breach of its obligations under this Agreement resulting in unauthorised access to Customer Data, Tray shall promptly report such breach to Customer and remedy such breach in a timely manner.”

• Export control Report an error

  “The Tray Service, any other Tray technology, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions.”

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