Terms of service — Gong

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• Last updated Report an error

  “LAST UPDATED: June 2026”

• Provider entity Report an error

  “PROVIDED BY GONG.IO INC. AND ITS AFFILIATES (“GONG”)”

• Service description Report an error

  “THE GONG REVENUE INTELLIGENCE™ PLATFORM (AND ANY ASSOCIATED SOFTWARE AND WEBSITES) AND PRODUCTS AND SERVICES DESCRIBED ON CUSTOMER’S ORDER FORM(S)”

• License scope Report an error

  “Gong hereby grants to Customer a non-exclusive, non-transferable, worldwide right during the applicable term specified in the Order Form to access and use the Services solely for Customer’s internal business purposes”

• Affiliate access Report an error

  “Customer may, at its option, provide access and use rights to the Services to one or more Customer Affiliates, subject to all terms in this Agreement.”

• Hours channels Report an error

  “Gong will provide access to its Customer Support team weekdays from 6:00am to 6:00pm Pacific Time via an online portal.”

• Evaluation services Report an error

  “THE EVALUATION SERVICES ARE PROVIDED “AS IS” FOR LIMITED EVALUATION PURPOSES ONLY.”

• Customer data license Report an error

  “Customer grants Gong a non-exclusive, worldwide, limited term, royalty-free right to host, use, copy, transmit and display Customer Data as appropriate for Gong to provide and ensure proper operation of the Services”

• Subscription renewal Report an error

  “subscriptions will automatically renew for additional one-year periods unless either party gives the other written notice (email acceptable) at least 60 days before the end of the relevant subscription term.”

• Payment terms Report an error

  “All fees are as set forth on the Order Form and shall be paid by Customer within 30 days of the effective date of the Order Form, unless otherwise specified on such Order Form.”

• Tax treatment Report an error

  “Unless timely provided with a valid certificate of exemption or other evidence that items are not taxable, Gong will invoice Customer for all applicable taxes including, but not limited to, VAT, GST, sales tax, consumption tax and service tax.”

• Late fee Report an error

  “Any late payments shall be subject to a service charge equal to 1.0% per month of the amount due or the maximum amount allowed by law, whichever is less.”

• Billing error window Report an error

  “Customer must contact Gong no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit.”

• Fee models Report an error

  “Fees for the Services may include subscription-based fees, usage-based fees, or other pricing models, as specified in the applicable Order Form and/or Documentation.”

• DPA incorporated Report an error

  “The terms of the Gong Data Processing Addendum (“DPA”) are hereby incorporated by reference and govern Gong’s Processing of Personal Data included in Customer Data.”

• DPA precedence Report an error

  “with respect to data privacy and data protection obligations (including compliance with applicable Data Protection Laws), the DPA exclusively controls and will prevail over this Agreement in the event of any conflict.”

• Backup restore Report an error

  “In the event of any loss or corruption of Customer Data, Gong shall use its commercially reasonable efforts to restore the lost or corrupted Customer Data from the latest backup of such Customer Data maintained by Gong.”

• Post termination export Report an error

  “Upon request by Customer made within 30 days after the effective date of termination or expiration of this Agreement, Gong will make Customer Data, including recorded calls, available to Customer for export or download as provided in the Documentation.”

• Post termination deletion Report an error

  “After such 30-day period, Gong will have no obligation to maintain or provide any Customer Data, and as provided in the Documentation will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.”

• Termination cure period Report an error

  “Either party may terminate this Agreement if the other party materially breaches its obligations hereunder, which default is incapable of cure or which, being capable of cure, has not been cured within 30 days after receipt of written notice from the non-defaulting party.”

• Refund on termination Report an error

  “If this Agreement is terminated by Customer in accordance with Section 9.1 above, Gong will refund Customer any prepaid fees covering the remainder of the term of all Order Forms after the effective date of termination.”

• Liability cap Report an error

  “EACH PARTY’S AGGREGATE LIABILITY TO THE OTHER PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE FEES ACTUALLY RECEIVED BY GONG FROM CUSTOMER FOR THE SERVICES UNDER THE APPLICABLE ORDER FORM IN THE TWELVE MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY.”

• Consequential damages excluded Report an error

  “UNDER NO CIRCUMSTANCES WILL A PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, IN EACH CASE, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS”

• Ip indemnification Report an error

  “Gong shall: (a) defend Customer and its shareholders, directors, officers, employees, successors and assigns (collectively, the “Customer Indemnitees”) from and against any claim by a third party alleging that the technology underlying the Services, when used as authorized under this Agreement, directly infringes such third party’s copyright, U.S. patent, or trademark”

• Governing law Report an error

  “this Agreement shall be governed by and construed under the laws of the State of California, U.S.A. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the competent federal and state courts in San Francisco, California.”

• Marketing reference use Report an error

  “Customer grants Gong the right to use its company name and logo as a reference for marketing or promotional purposes on Gong’s website and in other public or private communications or disclosures with its existing or potential customers and investors”

• Claims limitation Report an error

  “Any claim or cause of action arising out of or related to use of the Services or this Agreement must be filed within two years after such claim or cause of action arose, or be forever barred.”

• Beta services Report an error

  “Beta Services are intended for evaluation purposes and not for production use, are not supported, and may be subject to supplemental terms.”

• Federal government end use Report an error

  “Gong provides the Services for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Services include only those rights customarily provided to the public as defined in the Agreement.”

• Export control Report an error

  “In its use of the Services, Customer agrees to comply with all export and import laws and regulations of the United States and other applicable jurisdictions.”

• Warranty commitments Report an error

  “Gong warrants that during an applicable subscription term: (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable security measures for protection of the security, confidentiality and integrity of Customer Data, in all material respects; (b) Gong will not materially decrease the overall security of the Services; (c) the Services will perform in accordance with the applicable Documentation, in all material respects; and (d) Gong will not materially decrease the overall functionality of the Services.”

• Notice address Report an error

  “All notices to Gong shall be valid only if sent via pre-paid first class certified mail or overnight courier to Gong attn: Chief Legal Officer, P.O. Box 190250, San Francisco, CA 94119 or legal@gong.io”

• Privacy policy URL Report an error

  “Third-party users of the Services may view the terms of Gong Privacy Policy at www.gong.io/privacy-policy/.”

• Downtime notice Report an error

  “Gong will use commercially reasonable efforts to notify Customer in advance of any scheduled downtime.”

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