Source
Analytics, AI & seller monitoring — found from sitemap — Gong
Checked for Gong on 13 Oct 2026
- Page
- https://help.gong.io/docs/gong-ai-for-scoring
- Checked
- 13 Oct 2026, 14:37 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:37181d2411fe043b334942d36fb05bfc9ecfb41b7a9dad378fbec863b2105087
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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AI scoring availability Report an error
“Who can use this: Any team member Available on: Enable Essentials, Enable”
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AI scoring permission Report an error
“Required permissions: Access to score calls, Override scorecard answers”
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AI scoring purpose Report an error
“Gong AI analyzes the call transcript to answer scorecard questions”
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Automatic review scorecards Report an error
“Automatic review scorecards: All questions are set to Get answer by AI.”
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Manual review scorecards Report an error
“Manual review scorecards: This option can be set for any question. When the scorecard is answered, the scorer can use the answer provided by Gong AI, or enter a different one.”
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AI model update Report an error
“Gong rolled out updates to the AI model for AI Call Reviewer (Scorecards) on January 27, 2026. As a result, changes in call review trends may reflect improved scoring accuracy.”
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AI tracker answer source Report an error
“Under AI Source, choose Use AI trackers to locate relevant parts of the call.”
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Question configuration Report an error
“Click Improve question to see if we have any suggestions for improving your AI question. Click Test it to test the question a real call and see what results you get.”
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Question guidance Report an error
“Focus questions on the call transcript. Answers are based primarily on the call transcript, so ask questions on what was said during the call.”
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Page metadata Report an error
“Updated on Sep 13, 2026 Published on Nov 6, 2024”
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