Analytics, AI & seller monitoring — found from sitemap — Gong

Cited by

Facts read from this source

• Scorecard availability Report an error

  “Who can use this: Any team member Available on: Enable Essentials, Enable”

• Scorecard permissions Report an error

  “Anybody with the necessary permissions in their permission profile can score a call and view a call’s score on the call page.”

• Automatic review host Report an error

  “The host of the call is reviewed by default.”

• Multiple scorecards per call Report an error

  “Yes, multiple scorecards to a single call.”

• Results CSV export Report an error

  “Results are tracked per scorecard and can be downloaded as a CSV file.”

• Scorecard visibility Report an error

  “Scorecard visibility depends on the setting selected for the scorecard. Users can only see scorecards they have permission to access.”

• Manage scorecards permission Report an error

  “You must have the Manage scorecards permission in your permission profile. Typically, this permission is given to business admins.”

• Scorecard delete question Report an error

  “If the scorecard has already been used, answers to that question will also be deleted.”

• Scorecard save vs publish Report an error

  “When you save a scorecard, your changes are stored, but not yet active. To make a scorecard live and available for scoring (or update the live version), you must click Publish.”

• Scorecard unpublish Report an error

  “To make sure people don’t keep using an old scorecard, open the scorecard and click Unpublish.”

• AI call reviewer Report an error

  “The AI Call Reviewer is a Gong agent that helps score calls using your company’s scorecards. In manual scorecards, it can suggest answers. In scorecards set to automatic review, it scores the entire call automatically, based on its filters.”

• Automatic review past calls Report an error

  “Once a scorecard is published with automatic review enabled, you can apply it to calls from the past 90 days that meet the scorecard’s filters.”

• Automatic review toggle Report an error

  “Yes. You can turn automatic review on or off at any time. Save and republish the scorecard to apply the change.”

• Automatic scoring requirements Report an error

  “All questions must be set to “Get answer by AI,” and the overall score (if included) must be set to calculated score.”

• Automatic review company setting Report an error

  “First, your company must have enabled automatic review at the company level. This is done via Admin Center > General settings > AI Call Reviewer.”

Scores citing this record

• The CRM Integrator Onboarding, training & coaching
• The CRM Integrator Analytics, AI & seller monitoring
• The CRM Integrator Onboarding, training & coaching
• The CRM Integrator Analytics, AI & seller monitoring
• The Data Protection Officer Onboarding, training & coaching
• The Data Protection Officer Analytics, AI & seller monitoring
• The Data Protection Officer Analytics, AI & seller monitoring
• The Data Protection Officer Pricing transparency
• The Enablement Manager Onboarding, training & coaching
• The Enablement Manager Analytics, AI & seller monitoring
• The Enablement Manager Onboarding, training & coaching
• The Enablement Manager Analytics, AI & seller monitoring
• The Enablement Manager Pricing transparency
• The Head of Sales Onboarding, training & coaching
• The Head of Sales Analytics, AI & seller monitoring
• The Head of Sales Analytics, AI & seller monitoring
• The Product Marketer Analytics, AI & seller monitoring
• The Product Marketer Pricing transparency
• The Product Marketer Onboarding, training & coaching
• The Product Marketer Analytics, AI & seller monitoring
• The Product Marketer Pricing transparency
• The Skeptic Analytics, AI & seller monitoring
• The Skeptic Analytics, AI & seller monitoring
• The Skeptic Pricing transparency