Full product specification (Leistungsbeschreibung) — preeco | hinweisgeberschutz

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• Entity Report an error

  “preeco GmbH Anbieter – Compliance-Management-Software Standort – Deutschland”

• Description Report an error

  “preeco | hinweisgeber ist eine webbasierte Anwendung zur rechtssicheren Entgegennahme, Verwaltung und Bearbeitung von Hinweisen gemäß dem Hinweisgeberschutzgesetz (HinSchG) und der EU Whistleblower-Richtlinie.”

• Languages Report an error

  “Mehrsprachig Bis zu 26 Sprachen für Meldeformular und Benutzeroberfläche”

• Multi tenant Report an error

  “Mandantenfähig Mit Whitelabel-Möglichkeit”

• Target audience Report an error

  “Unternehmen aller Größenordnungen (ab 50 Mitarbeitende)”

• Encryption Report an error

  “SSL/TLS-Verschlüsselung für alle Datenübertragungen AES-Verschlüsselung für sensible Daten in der Datenbank”

• Backup frequency Report an error

  “Tägliche Backups mit Off-Site-Sicherung”

• No installation Report an error

  “Keine lokale Installation erforderlich”

• Dashboard Report an error

  “4.2.1. Dashboard Persönliche Startseite nach dem Login”

• Risk matrix Report an error

  “Informationen: Allgemeine Angaben, detaillierte Beschreibung, Risikobewertung mit 4×4-Matrix, Maßnahmenerfassung”

• Report export formats Report an error

  “Download als DOCX, PDF oder ZIP”

• Applicable areas export Report an error

  “Export der Anwendungsbereich-Checkliste als Excel-Datei (XLSX), sprachabhängig”

• User groups Report an error

  “Administratoren Vollständige Verwaltungsrechte Ombudspersonen Zugang zu allen Meldungen der zugehörigen Organisationen Sachbearbeiter:innen Zugang zu spezifischen, zugewiesenen Meldungen”

• Anonymous reporting Report an error

  “Optional vollständig anonyme Meldung”

• Availability Report an error

  “Die Software ist grundsätzlich 24/7 verfügbar.”

• No access logs Report an error

  “Keine Zugriffs-Logs: Keine Logs, die Rückschlüsse auf Hinweisgebende ermöglichen”

• Auto deletion Report an error

  “Automatische Löschung zu konfigurierbarem Datum nach Fallabschluss”

• 2FA team enforcement Report an error

  “Erzwungene 2FA pro Team: Administratoren können die Zwei-Faktor-Authentifizierung für alle Mitglieder eines Teams verpflichtend vorgeben.”

• Brute force protection Report an error

  “Brute-Force-Schutz: Gestaffelte Sperrzeiten nach wiederholten Fehlversuchen bei der Anmeldung”

• Variants Report an error

  “Die Software wird in drei verschiedenen Hosting-Optionen angeboten:”

• Cloud domain Report an error

  “Eigene Domain *.preeco-hinweisgeber.de Optional Ihre Domain Individuell”

• Datacenter location Report an error

  “Standort Deutschland (Nürnberg und Falkenstein) Betreiber Hetzner Online GmbH, ISO/IEC 27001 zertifiziert”

• Backup retention Report an error

  “Aufbewahrungsdauer: 7 Tage”

• Offsite backup Report an error

  “Off-Site Backups: Tägliche Sicherung in separatem Rechenzentrum (Hetzner Falkenstein)”

• Provisioning time Report an error

  “Bereitstellung 48 Std. (werktags) 48 Std. (werktags) Nach Vereinbarung”

• SSO Report an error

  “SSO (SAML2) Nein Optional Optional”

• On premises availability Report an error

  “Die On-Premises-Option ist mit erheblichem Aufwand verbunden und steht daher in der Regel nur im öffentlichen Bereich oder im Enterprise-Segment zur Verfügung.”

• HinSchG conformity Report an error

  “HinSchG-konform Entwickelt und betrieben”

• Data location Report an error

  “Speicherort Deutschland (für Cloud und Private-Cloud)”

• Datacenter certification Report an error

  “Rechenzentrum ISO/IEC 27001 · 100% Green Electricity”

• Provider certification status Report an error

  “preeco GmbH Aktuell keine eigene ISO 27001 Zertifizierung. Betrieb in ISO 27001 zertifizierten Rechenzentren.”

• Deadlines Report an error

  “Fristenmanagement (7 Tage Eingangsbestätigung, 3 Monate Rückmeldung)”

• Hours Report an error

  “Support-Zeiten: Montag bis Freitag, 9:00 - 17:00 Uhr (außer gesetzliche Feiertage in Deutschland)”

• Channels standard Report an error

  “Standard-Support E-Mail-Support / Ticketsystem · Online-Chat (nach Verfügbarkeit) · Online-Dokumentation · FAQ-Bereich”

• Premium Report an error

  “Premium-Support (optional) Telefon-Support · Online-Videokonferenz-Support · Kostenpflichtig”

• Languages Report an error

  “Sprachen: Deutsch, Englisch”

• Response times cloud Report an error

  “Kritische Störungen (System nicht verfügbar): 4 Geschäftsstunden Hohe Priorität (Wichtige Funktionen eingeschränkt): 8 Geschäftsstunden Normale Priorität (Geringfügige Einschränkungen): 2 Werktage Niedrige Priorität (Allgemeine Anfragen): 5 Werktage”

• Response times private cloud Report an error

  “Kritische Störungen (System nicht verfügbar): 2 Geschäftsstunden Hohe Priorität (Wichtige Funktionen eingeschränkt): 4 Geschäftsstunden Normale Priorität (Geringfügige Einschränkungen): 1 Werktag Niedrige Priorität (Allgemeine Anfragen): 3 Werktage”

• SLA availability cloud Report an error

  “Garantierte Verfügbarkeit: 99,0% pro Kalendermonat”

• Escalation Report an error

  “Stufe 1: Support-Team Stufe 2: Technische Leitung Stufe 3: Geschäftsführung”

• Extended option Report an error

  “Erweiterte Support-Optionen: Optional buchbar (24/7 Bereitschaft)”

• Rest API Report an error

  “REST API: Aktuell keine öffentliche REST API verfügbar. Die Anwendung ist als in sich geschlossenes System konzipiert.”

• Custom API Report an error

  “Kundenspezifische API-Endpunkte: Auf Private Cloud und On-Premises Hosting-Varianten können kundenspezifische API-Endpunkte entwickelt und bereitgestellt werden.”

• Data export formats Report an error

  “Die Software bietet umfangreiche Export-Funktionen: PDF, DOCX, ZIP, XLSX”

• Data import Report an error

  “Datenmigrationen aus Altsystemen werden als individuelle Projekte durchgeführt:”

• Deepl Report an error

  “DeepL Integration Automatische Übersetzung von Meldungsinhalten in bis zu 26 Sprachen. Optional zubuchbar. Übersetzung erfolgt über DeepL API.”

• Hetzner Report an error

  “Betreiber Hetzner Online GmbH, ISO/IEC 27001 zertifiziert”

• Deepl Report an error

  “Integration mit DeepL API für automatische Übersetzungen”

• Model Report an error

  “Das Lizenzierungs- und Preismodell wird als separates, individuelles Angebot erstellt.”

• Factors Report an error

  “Anzahl der abzubildenden Organisationen (Mandanten) Anzahl der Mitarbeitenden in den Organisationen Hosting-Variante – Cloud, Private-Cloud oder On-Premises Lizenzmodell”

• Billing model Report an error

  “Jahresabonnement mit monatlicher oder jährlicher Zahlungsweise”

• No setup fees Report an error

  “Keine Kündigungsfristen Keine Setup-Gebühren”

• All inclusive Report an error

  “All-Inclusive mit allen Updates, Wartung und Support während der Vertragslaufzeit”

• Retention backup Report an error

  “Tägliche Backups aller Datenbestände Aufbewahrungsdauer: 7 Tage”

• Deletion Report an error

  “Automatische Löschung zu konfigurierbarem Datum nach Fallabschluss”

• Encryption db Report an error

  “Datenbank-Verschlüsselung: AES-Verschlüsselung essentieller Daten (z.B. Korrespondenz mit Hinweisgeber:in)”

• Update cycle Report an error

  “Keine geplanten Wartungsfenster: Updates erfolgen ohne Vorankündigung und ohne Ausfallzeiten”

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