Terms of service and privacy policy — Trumpet

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• Entity name Report an error

  “Company: Trumpet Software Limited”

• Address Report an error

  “Registered Address: Floor 3, 1–2 Silex Street, London, SE1 0DW, United Kingdom”

• Ico registration Report an error

  “ICO Registration Number: ZB346430”

• Privacy contact Report an error

  “Data protection contact: Jiri Svorc Privacy queries email: privacy@sendtrumpet.com”

• Eea representative Report an error

  “Name: JS Advisory & Procurement s.r.o Address: Vrchlabská 1131/22, 197 00, Praha, 9, Czech Republic”

• ISO 27001 Report an error

  “to comply with third-party certification standards (such as ISO 27001)”

• Annual increase Report an error

  “Trumpet may increase the Fees each year by up to 10% per annum, effective at the start of each Renewal Term.”

• Payment terms Report an error

  “Unless stated otherwise in the applicable Order Form, the Customer will make all payments within 30 days of the date of the Trumpet invoice in the billing currency stated on the Order Form.”

• Tax treatment Report an error

  “Fees stated in the Order Form are exclusive of all taxes and duties, including Sales and Use Tax, withholding tax, VAT, GST, HST or other governmental charges”

• Overdue interest Report an error

  “charge interest on the overdue amount at a rate of 4% per annum above the Bank of England base rate from time to time”

• Liability cap Report an error

  “shall not exceed the greater of the total amount of fees paid or payable by You (i) in the 12 months immediately preceding the event giving rise to the liability; or (ii) if the services have not been performed for a full 12 month period, then the total fees payable for the first 12 months of the agreement.”

• Term notice Report an error

  “either party gives the other at least 30 days’ written notice of their intention to terminate the Agreement”

• Renewal notice Report an error

  “The Order Form will also not continue for a further Renewal Term if either party provides the other with at least 90 days prior written notice of termination prior to the end of the then current Term”

• Governing law Report an error

  “If no law or jurisdiction is specified in the Order Form, this Agreement is governed by English law, and the parties submit to the exclusive jurisdiction of the English courts”

• Dispute resolution Report an error

  “the parties agree to enter into mediation in good faith to settle such a dispute in accordance with the Centre for Effective Dispute Resolution Model Mediation Procedure.”

• Contracting contact Report an error

  “All notices must be in English, sent to Trumpet’s email address at legal@sendtrumpet.com”

• Software description Report an error

  “Software means Trumpet’s proprietary online, auto-personalised and interactive microsite software and tools to help You communicate with Your customers.”

• User overage Report an error

  “You will not exceed the maximum number of Users stated on your Order Form. If you do, your Fees will be pro-rata applied from the date that you exceed these User volumes”

• Third party software Report an error

  “The Services may integrate or interoperate with Third Party Software applications or software provided by third parties.”

• Roles Report an error

  “Trumpet Software Limited acts as a data controller in respect of personal data it processes for its own purposes (including operating its platform, marketing and analytics). Where we provide our services to our Customers, we are also acting as a data processor on their behalf.”

• Mcp server processing Report an error

  “interactions with our MCP server (including where accessed via third-party AI assistants such as ChatGPT or Anthropic)”

• SLA reference Report an error

  “Support Services or SLAsmeans the Trumpet service levels described in Trumpet’s then-current support policy available at https://trust.sendtrumpet.com/resources”

• Publicity Report an error

  “Trumpet may mention Customer as a client of Trumpet in its website and in marketing collateral, and in that respect may use Customer’s name, logo and trademark solely for that limited purpose.”

• Feasibility notice Report an error

  “We will do this at least 30 days before those changes come into effect. If the changes materially and adversely affect Your use of the Services and You don’t agree with them, You have 10 days from the date that We notify You, to provide Us with written notice of your objection.”

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