Terms of service — Kontent.ai

Cited by

Facts read from this source

• Provider entity Report an error

  “as provided by Kontent CZ s.r.o. with its registered office in Brno, Nové sady 996/25, zip code 602 00, Czech Republic, Company Identification Number 173 00 576, incorporated in the Companies Register kept by the Regional Court in Brno, file ref. C129511”

• Description Report an error

  “the Kontent.ai Service, a cloud-based content management platform with publication services”

• Terms effective date Report an error

  “Terms of Service Effective from September 11, 2026”

• Prepaid subscription Report an error

  “The Service is available in pre-paid subscription plans (the “Subscription Plans”).”

• Billing method Report an error

  “The Service Subscription is based on a pre-paid billing method.”

• Renewal increase cap Report an error

  “The Price may be increased by the Provider by up to 5% only upon renewal of the relevant Billing Period”

• Monthly payment methods Report an error

  “is payable in retrospect for the previous monthly period by credit card (or similar card), PayPal, or Amazon via a trusted third-party payment provider.”

• Monthly includes support Report an error

  “The Subscription Fee includes the price for Support Services.”

• Overage charges Report an error

  “If the Customer exceeds the amount/extent of units of the Service included in the Price, the Provider is entitled to additional charges based on the unit prices of additional units as specified in the Kontent.ai Order Form”

• Payment bank transfer Report an error

  “Any payment to the Provider is payable by bank transfer to the Provider’s account specified in the invoice.”

• Trial subscription Report an error

  “In the case of the Trial Service Subscription or the Developer Plan Service Subscription, the following special provisions apply. The Agreement is made for a limited time period (trial period) specified in the Kontent.ai Order Form.”

• Partner plan Report an error

  “In the case of the Partner Plan Service Subscription (any variant thereof) provided to Provider’s solution partners, the following provisions apply.”

• Account types Report an error

  “There are two basic types of accounts: admin accounts and user accounts.”

• Customer owns content Report an error

  “The Customer is solely responsible for all the content it enters, uploads, or distributes in using the Service (the “Content”), and retains all intellectual property rights to this Content.”

• Multi project subscription Report an error

  “The Customer may use one Service subscription for any number of its projects, subject only to the limitations described in the Agreement, the Service Specification and this Annex No. 1.”

• DPA Report an error

  “Detailed information on how the Provider will process personal data is provided in Annex 2 - Data Processing Addendum (the “DPA”).”

• Scc transfers Report an error

  “such transfers are subject to the terms of the standard contractual clauses annexed to the EU Commission Decision 2021/914/EU of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries”

• Audit rights Report an error

  “Provider will upon Customer’s written request, enable audits, including inspections, carried out by an independent auditor authorised by Customer”

• Breach notification Report an error

  “Provider will notify Customer without undue delay on becoming aware of a Customer Personal Data breach.”

• Data return delete Report an error

  “Within 14 days of the date of cessation of Services, Provider will return or delete all copies of Customer Personal Data.”

• Provider Report an error

  “The Provider uses the Microsoft Corporation and its affiliates as a cloud computing services provider (“Microsoft Azure Services”).”

• SLA annex Report an error

  “Provider will provide to Customer support services in the extent and under the conditions described in Service Specification, Kontent.ai Order Form if any, and in Annex 4 - Service Availability (SLA).”

• Penetration testing Report an error

  “penetration testing by the Customer is permitted under the terms and conditions set out in the relevant Provider’s policy. Penetration Testing Policy, current as per the date hereof, is available at https://kontent.ai/penetration-testing-policy/”

• Dsa moderation Report an error

  “Provider commits to transparency regarding content moderation practices and the use of automated tools. Provider will publish annual reports detailing Provider’s content moderation activities, in compliance with DSA requirements.”

• Dsa contact Report an error

  “The single point of contact in all matters regarding the DSA is Kontent.ai Security Team and can be reached at security@kontent.ai.”

• Dsa appeals Report an error

  “Customers dissatisfied with content moderation decisions can appeal by sending a message to security@kontent.ai.”

• Governing law Report an error

  “will be governed by the laws of the Czech Republic, without regard to choose of law rules. Each Party irrevocably agrees that courts of the Czech Republic shall have exclusive jurisdiction”

• Subprocessor list URL Report an error

  “Provider makes available to the Customer an up-to-date list of subprocessors, as updated from time to time, at: https://kontent.ai/learn/docs/architecture/behind-kontent-ai, https://kontent.ai/privacy/, and https://kontent.ai/learn/docs/security/personal-data-in-kontent-ai”

• Specification URL Report an error

  “available online at Kontent.ai Learn (https://kontent.ai/learn/), which provides information, technical documentation, and API reference about the Service.”

• Monthly billing indefinite Report an error

  “If the Service Subscription is based on monthly billing method, the Agreement is concluded for an indefinite period of time.”

• Monthly termination notice Report an error

  “The Customer may terminate the Agreement any time via the Service using admin account. The termination takes effect as agreed or, at the latest, 14 days after the Provider receives the termination notice.”

• Customer marketing testimonial Report an error

  “Customer will cooperate with Provider in preparing; and agrees with the Provider publishing and reasonably using for its marketing purposes, a written or video testimonial or a case study presenting the benefits of the use of the Service by Customer”

• Spec change termination Report an error

  “If Customer does not wish to accept changes to the Service Specification, Customer may serve a 30-day termination notice to Provider within 14 days after being notified of the changes that materially negatively impact the Service users.”

7 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Head of Content AI assistance & content rights
• The Head of Content European sovereignty
• The Head of Content Pricing transparency
• The Head of Content Creation, review & approval
• The Head of Content AI assistance & content rights
• The Head of Content European sovereignty
• The Head of Content Pricing transparency
• The Data Protection Officer AI assistance & content rights
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Data Protection Officer Creation, review & approval
• The Data Protection Officer AI assistance & content rights
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Localisation Lead Creation, review & approval
• The Localisation Lead AI assistance & content rights
• The Localisation Lead European sovereignty
• The Localisation Lead Creation, review & approval
• The Localisation Lead AI assistance & content rights
• The Localisation Lead European sovereignty
• The Localisation Lead Pricing transparency
• The Skeptic AI assistance & content rights
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Skeptic Creation, review & approval
• The Skeptic AI assistance & content rights
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The SME Marketer Creation, review & approval
• The SME Marketer AI assistance & content rights
• The SME Marketer European sovereignty
• The SME Marketer Pricing transparency
• The SME Marketer Creation, review & approval
• The SME Marketer AI assistance & content rights
• The SME Marketer European sovereignty
• The SME Marketer Pricing transparency
• The Web Engineer Creation, review & approval
• The Web Engineer AI assistance & content rights
• The Web Engineer European sovereignty
• The Web Engineer Pricing transparency
• The Web Engineer AI assistance & content rights
• The Web Engineer European sovereignty
• The Web Engineer Pricing transparency