Terms of service — Storyblok

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• Terms last updated Report an error

  “Last updated: 07 April 2025”

• Contracting entity Report an error

  “"Storyblok" means the contracting Storyblok entity named on the Order Form or the Storyblok entity mentioned in the online sign-up process.”

• Service description Report an error

  “offer a subscription based software-as-a-service (SaaS) based headless content management system (including the Storyblok APIs and Documentation) and a digital experience platform (DXP) with a visual editor”

• Spaces definition Report an error

  “"Spaces" means a content repository within the Storyblok Services with its own components, datasources, assets, environments, domains, accounts, and permissions.”

• AI features Report an error

  “The Storyblok Services may contain AI Features. In case Customer uses such AI Features the AI Terms (https://www.storyblok.com/legal/ai-terms-and-conditions) apply”

• Uptime SLA Report an error

  “make the Customer Content available through the Storyblok Content Delivery API with an availability of at least 99.9 % (for Enterprise Premium Plan, for Enterprise Elite Plan: 99.99 %) uptime annual average”

• SLA credit Report an error

  “In case of violations of this service level, Customer is eligible to receive a pro-rated refund credit for the next billing cycle corresponding to the exact time of non-availability (per minute).”

• Default term Report an error

  “If no term is specified in the Order Form, the term shall be one year.”

• Auto renewal Report an error

  “any Subscription shall automatically renew for successive terms (contract duration) equal to Initial Term (each a "Renewal Term"; and together with the Initial Term the "Term") unless either Party notifies the other Party in writing (to Storyblok via email to sales@storyblok.com) of its intent not to renew at least thirty (30) days prior to the expiration of the then-current term.”

• Payment terms Report an error

  “Storyblok's invoices are due for payment annually in advance, free of any charges and/or other deductions. Payments must be made in the currency stated in the Order Form. Payments must be made solely via bank transfer (wiring) within thirty (30) days of the date of the invoice.”

• Overage billing Report an error

  “Additional outgoing traffic or additional API requests, after consumption of the included quota, will be billed at the amount indicated in the Order Form.”

• Taxes excluded Report an error

  “All prices (including prices in the Order Form) are understood without any applicable taxes; Customer is solely responsible to pay the taxes stated on the invoice and is not entitled to withhold any taxes from amounts due.”

• Breaking change notice Report an error

  “In case of Breaking Changes, Storyblok will inform Customer of such Breaking Changes at least 30 days prior to the implementation of such changes.”

• Breaking change termination Report an error

  “If a commercially reasonable objection is raised and no solution can be agreed on within thirty (30) days after Customer was notified of the planned Breaking Changes, Customer’s sole and exclusive remedy is to be entitled to terminate the Agreement for convenience; any pre-paid fees for any unused subscription periods following the effective date of termination shall - upon written request to Storyblok - be refunded on a pro-rata monthly basis (excluding any commenced month).”

• Infringement indemnity Report an error

  “In case Storyblok is in breach of this non-infringement warranty and a claim, demand, action, suit or proceeding is made or brought against Customer by a third party alleging such infringement ("Infringement Claim"), Storyblok indemnifies and holds Customer harmless from any damages (including reasonable costs and attorney-fees) finally awarded against Customer as a result of the Infringement Claim”

• Customer content ownership Report an error

  “As between Customer and Storyblok, Customer Content is owned or rightfully licensed by Customer.”

• Usage data ownership Report an error

  “Storyblok may collect Usage Data. Storyblok owns, shall own and shall continue to own all right, title and interest in and to all Usage Data.”

• Reference customer right Report an error

  “Customer grants Storyblok and its Affiliates a right to name Customer as a reference customer and display Customer's logo on Storyblok's website and online-, social- or print-media.”

• Self service vs enterprise Report an error

  “Customers may sign up for the Storyblok Services and become a Customer of the Storyblok Services through an online registration or order process ("Self-Service Customer") or by entering into an Order Form with Storyblok ("Enterprise Plan Customer").”

• Technical limits Report an error

  “"Technical Limits" means technical or consumption-based limits or restrictions as defined under https://www.storyblok.com/docs/technical-limits as updated by Storyblok from time to time.”

• SSO login supported Report an error

  “"Account" means one registered User with a unique email-address or Single-Sign-On (SSO).”

• Default tier uptime not stated Report an error

  “Storyblok will use commercially reasonable efforts to make the Customer Content available through the Storyblok Content Delivery API with an availability of at least 99.9 % (for Enterprise Premium Plan, for Enterprise Elite Plan: 99.99 %)”

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