Terms of service — Penneo

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• Entity Report an error

  “entered into by Penneo A/S, registered in the Danish Business registry with reg. no. 35633766”

• Governing law Report an error

  “The Agreement, and any dispute arising from the Agreement, is governed in accordance with Danish law.”

• Jurisdiction Report an error

  “any dispute shall be submitted to the exclusive jurisdiction of the City Court of Copenhagen, as the court of first instance.”

• Address Report an error

  “PENNEO A/S - Gærtorvet 1-5, DK-1799 København V - CVR: 35633766”

• Billing period Report an error

  “The Fees for each Subscription period are invoiced on an annual basis, based on the Customer’s Usage”

• Initial subscription period Report an error

  “The Customer commits to an initial twelve (12)-months subscription period (hereinafter referred to as “Subscription period”), unless a longer period has been agreed in the Order confirmation.”

• Auto renewal Report an error

  “the Agreement will automatically be renewed for an additional twelve (12)-month period, based on the Customer’s Usage at the time of renewal.”

• Termination notice Report an error

  “The Customer may terminate the Agreement by providing Penneo with at least three (3) months’ notice before the end of the current Subscription period”

• VAT Report an error

  “The Fees stated in the Order confirmation include all applicable taxes, excluding VAT, which will be calculated and added at the time of invoicing.”

• Payment terms Report an error

  “All payments are due within fourteen (14) days from the invoice date”

• Late payment interest Report an error

  “Apply interest at a 1.5% rate per month on the outstanding balance or the maximum permitted by law, whichever is lower”

• Price index adjustment Report an error

  “Penneo adjusts prices based on a relevant national price index. Positive index adjustments (over 0%) is calculated as the difference between the index from October to October each year”

• Price increase notice Report an error

  “Penneo will notify the Customer at least four (4) months before the renewal date of any other price increase for the next Subscription period.”

• Included Report an error

  “Customer support is included in the subscription package, and is provided primarily in English.”

• Channels Report an error

  “The Customer can submit standard support requests pertaining to the Platform’s usage and functionalities through an accessible ticket system.”

• Uptime Report an error

  “Penneo commits to maintain an uptime of at least 99.9% on a monthly basis.”

• Status page Report an error

  “Penneo maintains a publicly available website to allow the Customer to monitor Penneo’s uptime available at https://status.penneo.com/.”

• External audit Report an error

  “Penneo engages an external auditor to conduct regular audits of Penneo’s Information Security and Privacy Management System, following best practices in accordance with ISO 27001 and ISO 27701 standards.”

• Security incident notification Report an error

  “Penneo must notify the Customer without undue delay and, where feasible, no later than thirty-six (36) hours after becoming aware of a Security Incident.”

• Breach reporting assistance Report an error

  “Penneo must assist the Customer in meeting the Customer’s reporting obligation to the relevant data protection authority within seventy-two (72) hours.”

• Product liability insurance Report an error

  “Penneo maintains customary and adequate product liability insurance at a minimum of 15,000,000 DKK.”

• Subprocessor list URL Report an error

  “Penneo maintains an up-to-date list of its sub-processors that is publicly available on https://penneo.com/subprocessors/.”

• New subprocessor notice Report an error

  “Penneo will notify the Customer in writing of any intended changes regarding the addition or replacement of sub-processors at least thirty (30) days in advance.”

• Accessibility statement Report an error

  “Penneo has implemented measures to ensure compliance with the Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services.”

• Deletion after termination Report an error

  “Penneo will delete the Customer’s account, and data associated with it, ninety (90) days from the Expiration of the Agreement.”

• Backup frequency Report an error

  “Penneo takes daily backups of storage and databases as part of its business continuity planning.”

• Disaster recovery testing Report an error

  “Penneo has a disaster recovery plan, tested at least annually”

• Pen test frequency Report an error

  “Penneo also engages external security penetration testers, at least annually, to test for vulnerabilities in the Platform.”

• On site audit notice Report an error

  “The Customer must provide Penneo with written notice at least ninety (90) days prior to the audit.”

• Processed types Report an error

  “Required data: full name, email address, IP address.”

• Storage location Report an error

  “Customer’s data processed in the Platform is stored in data centers in the EU.”

• Encryption Report an error

  “The Customer’s data processed in the Platform is encrypted in transit using TLS 1.2 or higher and at rest.”

• Exportable data scope Report an error

  “Active user list with userName, userId, email and role”

• Switching notice Report an error

  “The Customer shall provide Penneo with a two (2)-months written notice to https://www.support.penneo.com/hc/en-gb/requests/new (“Switching notice” and “Switching notice period”).”

• Switching completion Report an error

  “Penneo shall complete the transition within thirty (30) calendar days after the end of the Switching notice period (“Transitional period”).”

• Retrieval period Report an error

  “Following the Transitional period, the Customer may retrieve its Exportable Data within thirty calendar (30) days (“Retrieval period”).”

• Post switch deletion Report an error

  “At the end of the Retrieval Period, and if the switching process has been completed successfully, Penneo shall erase all data within ninety (90) days.”

• File share platform Report an error

  “the processing of data will occur through the use of Serv-U by Solarwinds, self-hosted by Visma Group in a data center in Oslo, Norway.”

• Access methods Report an error

  “The Customer can connect to the Platform using a web application, desktop application, Penneo’s API or through partnership integrations, depending on the subscription package.”

• API documentation Report an error

  “Publicly available documentation on the use of Penneo’s API at the following link: https://www.support.penneo.com/hc/en-gb/articles/20505576929053-API-Documentation-for-developers.”

• Platform description Report an error

  “The Platform is provided as a Software as a Service (SaaS), which the Customer can reach via the internet.”

• Purpose Report an error

  “enabling the creation of case files and electronic signature of documents.”

• Data act addendum Report an error

  “This Addendum incorporates the requirements of the Data Act (Regulation (EU) 2023/2854 of December 13, 2023)”

• Terms version Report an error

  “Standard Terms and Data Processing Addendum, Vers. 6.0.3. – Updated: 28th of August 2025”

• Maintenance window Report an error

  “Penneo shall strive to schedule such maintenance outside office hours, which is defined as 17.00 to 06:00 CET/CEST.”

• Products listed Report an error

  “Penneo Sign Penneo Collect Penneo Verify”

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