Terms of service — Oneflow

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• Entity Report an error

  “Oneflow AB, a Swedish public limited company (publ.) with registration number 556903-2989 with its registered office in Stockholm, Sweden”

• Version Report an error

  “Version August, 2026”

• Billing period Report an error

  “Unless otherwise expressly agreed in the order form, all fees for the Service are invoiced and payable annually in advance.”

• Invoice terms Report an error

  “If You pay by invoice, payment is due thirty (30) days from the invoice date.”

• Price increase cap Report an error

  “Adjustments shall not exceed the greater of (i) five percent (5%) or (ii) the change in the Swedish CPI.”

• VAT Report an error

  “All prices are exclusive of applicable VAT. You are responsible for all VAT and related liability.”

• Seat licensing Report an error

  “Each purchased seat constitutes a license for use by one named individual user only. The Customer is responsible for assigning each seat to a specific, identifiable individual with unique login credentials.”

• Seat reassignment Report an error

  “You may reassign a purchased seat to a different individual within the scope of seats covered by Your order form.”

• Data rights Report an error

  “You hold all rights, including intellectual property rights, to Your Data.”

• Anonymized insights Report an error

  “creating anonymised and aggregated data insights that cannot be reverse-engineered to identify You or any individual for the purpose of improving the core functionality of the Service and creating new services”

• Feedback license Report an error

  “You also grant Oneflow a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual license to use and/or incorporate into the Service or any other product of Oneflow, any suggestions, enhancement requests, recommendations, or other feedback provided by You”

• API Report an error

  “The Service consists of the web-based applications, the application program interface (API), any documentation, object code, modifications, or fixes thereto”

• Third party export Report an error

  “Oneflow may provide tools through the Service that enable You to export information, including User Data, to Third Party Applications, including through features that allow You to link Your account in Oneflow with an account in the Third-Party Applications.”

• Reverse engineering Report an error

  “You may not (i) sell, resell, or lease the Service to any third party; (ii) reverse engineer, decompile or create derivative works of the Service”

• DPA Report an error

  “The Parties have agreed that the attached Data Processing Agreement shall be included in the Agreement where the GDPR is applicable for the Processing of Personal Data under the Agreement.”

• Security measures Report an error

  “(a) pseudonymisation and encryption of personal data; (b) ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services; (c) the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident”

• Breach notification Report an error

  “Upon becoming aware of a Data Breach Oneflow undertakes to notify the Data Controller without undue delay.”

• Audit rights Report an error

  “Oneflow will also allow for and contribute to reasonably requested audits, including inspections, conducted by the Data Controller or another auditor mandated by the Data Controller subject to appropriate confidentiality obligations.”

• International transfers Report an error

  “Oneflow will ensure that an appropriate transfer mechanism is implemented and maintained as required under applicable Data Protection Laws, including where applicable the EU Standard Contractual Clauses, the UK International Data Transfer Addendum, the UK International Data Transfer Agreement (IDTA), or any successor transfer mechanism approved by the relevant competent authority.”

• Return or deletion Report an error

  “This includes a choice for the Data Controller to instruct Oneflow to return the Personal Data to the Data Controller or request that Oneflow securely deletes the Personal Data unless Data Protection Laws require continued storage of the Personal Data.”

• Notification email Report an error

  “The Data Controller is responsible for registering and maintaining a valid and monitored email address in the designated contact field provided under ‘data management’ within Oneflow’s platform (“Notification Email”).”

• Termination notice Report an error

  “either Party may terminate the Subscription Plan by sending an email to the other Party with a notice period of three (3) months for contracts with a duration of a year or longer (termination email to Oneflow must be sent to support@oneflow.com).”

• Auto renewal Report an error

  “Unless otherwise specifically agreed in the order form, Your Subscription Plan will automatically renew until terminated by one of the Parties”

• Free tier after termination Report an error

  “Unless otherwise agreed between the Parties, Oneflow may, upon the termination of the Subscription Plan, automatically move You to a free subscription of the Service.”

• Export after termination Report an error

  “Oneflow lets You retrieve or delete Your Data currently in Oneflow’s possession through the Service in such generally accepted format as provided by Oneflow from time to time.”

• Plan changes Report an error

  “You may at any time choose to upgrade or downgrade Your Subscription Plan directly through the Service or by contacting Oneflow.”

• Test environments Report an error

  “Oneflow may, at its sole discretion, provide the Customer with access to non-production environments, such as test, beta, pre-release, or “sandbox” versions of the Service (collectively “Test Environments“).”

• Liability cap Report an error

  “our aggregated liability under these Terms will not exceed the amount paid by You to us hereunder during the twelve (12) month period immediately preceding the event(s) giving rise to such liability.”

• Customer liability cap Report an error

  “Your aggregated liability under these Terms will not exceed one hundred thousand (100 000) SEK or sums paid to us for the Service during the period of twelve (12) months preceding the claim whichever is lowest.”

• Governing law Report an error

  “This Agreement is governed by Swedish law.”

• Termination data rights Report an error

  “All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, confidentiality, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and miscellaneous provisions.”

• Cooperation Report an error

  “Oneflow will provide reasonable assistance and reasonably requested information regarding Oneflow’s processing of Personal Data under the Agreement to support the Data Controller in complying with its obligations under Articles 32-36 GDPR”

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