Terms of service — Concord

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• Entity Report an error

  “This is a legal agreement (“Agreement”) between Concord Worldwide Inc. (“Concord”) and You (together “The Parties”).”

• Included support hours Report an error

  “support, available remotely from 8am to 5pm CT, Monday – Friday;”

• Included services Report an error

  “self-service online training guides and resources; and system maintenance, updates, and improvements.”

• Autorenewal Report an error

  “each Subscription Term will automatically renew for a period equal to the original Subscription Term.”

• Price increase cap Report an error

  “provided that such increases shall not exceed five percent of the prices charged to You during the immediate prior Subscription Term.”

• Taxes Report an error

  “All fees are stated exclusive of any Taxes. You are responsible for paying all Taxes associated with Your purchases, except for Taxes based on Concord’s net income.”

• Late fee Report an error

  “Unpaid amounts are subject to a late charge of 2% per month on any outstanding balance, or the maximum permitted by law, whichever is lower”

• Suspension nonpayment Report an error

  “Failure to pay fees owed to Concord (excluding amounts disputed in good faith) for 45 days (15 days for monthly subscription plans) or more from invoice due date may result in Your account being suspended or terminated”

• Cancellation notice Report an error

  “To cancel any subscription, You must notify Concord at least 60 days before the start of the next Subscription Term by using the appropriate functionalities of the System or by contacting Concord at “support@concord.app”.”

• Downgrade notice Report an error

  “You agree to provide no less than sixty (60) days’ prior written notice to Concord of any intended downgrade in Subscription Plan level.”

• AI used Report an error

  “You understand that Concord may use artificial intelligence in order to provide the System to you in an effective way.”

• AI no customer training Report an error

  “provided that Concord will not use Your Data or your specific Output to train its artificial intelligence models.”

• Ml usage restrictions Report an error

  “(f) represent that Output was human-generated or use the Output to train Your own machine learning models; or (g) use any content available on or via the System (including any caption information, keywords, or other metadata) for any machine learning and/or artificial intelligence training or development purposes, or for any technologies designed or intended for the identification of natural persons.”

• Ownership Report an error

  “You own all rights, title, and interest in and to all of Your Data.”

• DPA Report an error

  “To the extent Your Data is subject to EU Data Protection Laws or CCPA, You and Concord agree to enter into a Data Processing Addendum (“DPA”) or CCPA Addendum as applicable. You can request Concord’s DPA or a CCPA Addendum from legal@concord.app.”

• CCPA Report an error

  “Concord does not sell personal information (as defined in CCPA) contained in Your Data.”

• Dmca Report an error

  “it is Concord’s policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 (as it may be amended, “DMCA”).”

• Esignature Report an error

  “By using the electronic signature feature, You agree to conduct business transactions with electronic documents and electronic signatures.”

• Termination refund Report an error

  “If You terminate the Agreement in accordance with this Section, Concord will refund You any prepaid fees for the remainder of the ongoing Subscription Term.”

• Governing law Report an error

  “This Agreement will be governed solely by the laws of the State of California. Subject to the dispute resolution terms of this Agreement, the Parties consent to the personal and exclusive jurisdiction of the federal and state courts of San Francisco, California.”

• Min age Report an error

  “You must be at least 16 years of age to access the System.”

• System definition Report an error

  “System means Concord’s hosted online contract creation and management system.”

• API Report an error

  “Subscription Plans provide parameters of included features, permitted numbers Seats, API calls, System actions, and other usage parameters.”

• Export embargo Report an error

  “You will not permit any authorized user to use the System in a U.S.-embargoed country or region (currently Cuba, Iran, North Korea, Sudan, Syria or Crimea) or in violation of any U.S. export law or regulation.”

• Payment data Report an error

  “Concord does not view or store Your full credit card or other Payment Method information.”

• Copy notice Report an error

  “© 2025 Concord. All rights reserved.”

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