Privacy policy — Klaviyo

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• Privacy notice effective date Report an error

  “Effective Date:May 15, 2025”

• Entity Report an error

  “When we use the terms “Klaviyo”, “Klaviyo Group”, “we”, “us”, or “our” in this Privacy Notice, we are referring to Klaviyo, Inc. and its affiliates.”

• Controller role Report an error

  “For purposes of data protection laws, Klaviyo is the “data controller” (or similar term under applicable laws) and is generally responsible for and controls the processing of your personal information collected through your use of our Service.”

• Processor role Report an error

  “In such instances, Klaviyo acts as a “data processor” (or similar term under applicable laws), and we have contractually committed ourselves to process Customer Data on behalf and under the instruction of the respective customer, who is the data controller.”

• Privacy rights request mechanism Report an error

  “To exercise your rights: please submit a request by filling out our Privacy Rights Request.”

• Opt out sale mechanism Report an error

  “Opt-out of data “sales”, please submit a request by filling out our Privacy Rights Request.”

• Min age Report an error

  “Our Services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 16.”

• Au transfer locations Report an error

  “Your personal information may be transferred to and stored in locations outside Australia where we and our third-party service providers have operations, including in the United States, where Klaviyo, Inc. is located and the United Kingdom.”

• Au complaint response time Report an error

  “In most cases, our Privacy Officer will investigate and provide a written response to your complaint within 30 days of receipt of the complaint.”

• Ca sale categories Report an error

  “In the last 12 months, we have sold or shared the following categories of personal information for the purposes described in our Privacy Notice, subject to your settings and preferences and your Right to Opt-Out: Identifiers, such as your name and email address, CA Customer Categories, such as your name and phone number, and Commercial Information, such as records of services purchased, obtained or considered.”

• AI processing Report an error

  “Some of this data is processed using Artificial Intelligence, including generative AI and machine learning technologies.”

• Third party websites Report an error

  “The Services may contain integrations or links to third party websites or services, including those of our business partners.”

• Sms opt out Report an error

  “You can unsubscribe from marketing text messages at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages.”

• Notice change rights Report an error

  “We reserve the right to change this Privacy Notice from time to time in our sole discretion.”

• Payment processing third party Report an error

  “Please note that we use third party payment processors to process payments made to us.”

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