Terms of service — Proton Pass

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• Entity Report an error

  “The Services are operated by Proton AG (“We”, the “Company”), a Swiss company located at Route de la Galaise 32, 1228 Plan-les-Ouates, Geneva, Switzerland, which is under the supervision of the non-profit Proton Foundation, based in Switzerland.”

• Services covered Report an error

  “Proton Mail, Proton Calendar, Proton Drive, Proton VPN and Proton Pass, Proton Meet, and Proton Docs (the “Services”) and other services like Proton Wallet operated by Proton Financial AG”

• Minimum age Report an error

  “The Services are provided exclusively to individuals who are at least 13 years of age, and even then, only to minors who have obtained parental or legal guardian consent to open and maintain an Account.”

• Inactive account notice Report an error

  “You will receive notices 30, 15 and 7 days in advance before such action is taken on the recovery email associated with your Account.”

• Inactive paid exempt Report an error

  “Accounts under an active paid subscription are always considered active and no action will be taken against your paid Account under this section.”

• SLA uptime Report an error

  “The Company aims to provide Service availability of 99.95% or better. If downtime in any month exceeds 0.05% of that month, the Company will credit the user’s Account.”

• SLA credit tiers Report an error

  “If the monthly uptime is less than 99.95% but equal to or greater than 99.0%, the service credit is equal to 10% of the Service’s monthly cost; If the monthly uptime is less than 99.0%, the service credit is equal to 30% of the Service’s cost.”

• DPA Report an error

  “If, in the provision of the Services, the Company processes, on the user’s behalf (where the user acts as a Data Controller), any personal data that is subject to the EU General Data Protection Regulation (GDPR), the company’s data processing agreement shall apply.”

• Billing cycles Report an error

  “Subscriptions for the Services are charged on a monthly, yearly or bi-yearly billing cycle, depending on your selection.”

• Business tax treatment Report an error

  “Business tax treatment, including the reverse charge mechanism and the collection or validation of VAT/GST identification numbers, is available only in connection with business plans.”

• Refund policy Report an error

  “You may cancel your subscription within 30 days of the initial purchase and receive a full refund for the Service.”

• Business free trial Report an error

  “If you are a business user, you might be eligible to a free trial period upon subscription to a Proton Business plan. In such case, the duration of the free trial shall be specified at sign-up.”

• Credit expiry Report an error

  “If you downgrade before the end of your subscription period, we will provide you with an Account credit for the unused portion of your subscription. Credits obtained this way must be used within 24 months or expire.”

• Alias management Report an error

  “The creation of additional addresses (aliases) is possible with paid plans. Once you have reached the limit of aliases, you can create more by upgrading your plan or purchasing more aliases depending on your plan.”

• Vpn business cancellation notice Report an error

  “If you have a Proton VPN Essentials, Business or Enterprise account, you can terminate your subscription by sending a termination notice to your account representative or through our Customer Support Form at the latest 30 day before the renewal of your subscription.”

• Governing law Report an error

  “you agree that these Terms shall be governed in all respects by the substantive laws of Switzerland, to the maximum extent permitted by law.”

• AI scribe Report an error

  “The Company offers the Proton Scribe feature as part of the Services. Proton Scribe is a writing assistant which provides you with some suggestions for email or document drafting.”

• Wallet subsidiary terms Report an error

  “The Proton Wallet integration with the Services is operated by Proton Financial AG (a subsidiary of the Company) under independent terms of use.”

• Referral program Report an error

  “Participating in Proton's referral program (by inviting a third party to create an account and use a Service through the dedicated in-Service process) may reward you with credits on your Account and/or additional features (such as storage space) for your Account, based on availability and specific promotional campaigns.”

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