Privacy policy — Mailjet

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Facts read from this source

• Controller Report an error

  “The following Privacy Notice (“Notice”) is applicable to the processing of your personal data by Sinch Email.”

• No sensitive data Report an error

  “The data you submit should not include any sensitive personal data, such as Government identifiers (i.e. social security, driving licence, or taxpayer identification numbers), complete credit card or complete personal bank card numbers, medical records or particulars connected with applications for care or treatment associated with private individuals.”

• No sale Report an error

  “Sinch does not sell personal data and does not allow third parties to use your personal data for their own business interests, without explicit consent from data subjects to do so”

• Providers Report an error

  “We host the website and operate the platform using third parties, including Google Cloud Platform, AWS®, MacStadium and Rackspace®.”

• Regions Report an error

  “Your platform will be hosted from their data centers throughout the United States or Europe, based on where you have selected to deploy our services (no transfers between these separate data center locations occur).”

• Payment providers Report an error

  “We use Stripe®, Chargify, Aria, and Authorize.net to process subscription payments”

• Website functionality Report an error

  “We use third-party services either embedded into our website (such as Drift, Optimizely, VWO, Segment™, Split.io and Google® Analytics) or outside of it (such as GitHub®, Unbounce and Twitter®)”

• Customer engagement Report an error

  “We use third-party service providers and platforms (such as Gainsight, Customer.io, Looker, Snowflake, Salesforce, Uservoice, Zapier, and Zendesk) for customer engagement, customer chat, product feedback and customer support ticketing.”

• Ip reassignment Report an error

  “We may share your contact information with ARIN (American Registry for Internet Numbers) for the purposes of fulfilling your request to re-assign the dedicated IP addresses.”

• Dpf certification Report an error

  “Mailgun Technologies, Inc., a US based Sinch company, complies with the EU-U.S Data Privacy Framework (“EU-U.S DPF”) and the UK Extension to the EU-U.S. DPF, as set forth by the U.S Department of Commerce.”

• Transfer mechanisms Report an error

  “For transfers of personal data from the EU/EEA to other countries Sinch ensures that the European Standard Contractual Clauses cover the transfers unless an alternative mechanism for lawful transfers is applicable, including the EU-US Data Privacy Framework or Binding Corporate Rules of the third parties importing the personal data”

• Security measures Report an error

  “These measures include encryption and redaction, and Sinch has dedicated teams to monitor our information security and privacy practices. Our infrastructure is located in top-tier data centers.”

• Penetration testing Report an error

  “Our applications are routinely scanned for vulnerabilities and an independent penetration test is conducted annually.”

• Traffic protection Report an error

  “Upholding an appropriate standard for our services by acting on detected inappropriate behaviours such as fraud, spam, phishing and similar activities – including automated risk-analysing features that can stop traffic from being delivered as legally required and permitted in each jurisdiction – including by suspending accounts.”

• Opt out features Report an error

  “Maintaining features for opt-out and opt-in (such as consents and unsubscribe features) as required by law”

• Right to access Report an error

  “Right to Access: You can request access to your personal data stored or processed by us. Upon that request, we will provide a copy of the data and information about the processing”

• Right to portability Report an error

  “Right to Data Portability: If you request access to personal data about you that you yourself have provided, you can request that the data is provided in a structured, commonly used and machine readable format and you can also request that the personal data is transmitted to another controller”

• Right to erasure Report an error

  “Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data under certain circumstances”

• Right to rectification Report an error

  “Right to Rectification: You have the right to correct inaccurate or incomplete personal data.”

• Right to restriction Report an error

  “Right to Restriction of Processing: You can request the temporary suspension of processing of your data”

• Right to object Report an error

  “Right to Object: You can object to the processing of your personal data for specific purposes – those listed in the table of processing activities above where the lawful basis is listed as ‘Legitimate interests’.”

• Right to withdraw consent Report an error

  “Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw your consent at any time”

• Right to complaint Report an error

  “You have the right to lodge a complaint with a supervisory authority if you believe your data rights have been violated.”

• Dpf arbitration Report an error

  “If you are an EU or UK resident, you have the right, under certain conditions, to invoke binding arbitration as per the EU-US DPF Principles Annex.”

• Dpf dispute panel Report an error

  “Mailgun Technologies, Inc. has committed to cooperate and comply, in compliance with the EU-US DPF and the UK Extension to the EU-US DPF, with the advice of the panel established by the EU data protection authorities (DPA) and the UK Information Commissioner’s Office (ICO)”

• Last updated Report an error

  “Last updated: 13 February 2026”

• Retention contract Report an error

  “For the duration of the business relationship between Sinch Email and the customer”

• Collection methods Report an error

  “When you visit our website, view one of our advertisements on a third party-owned website, or read our marketing newsletters, we automatically collect information about you via cookies, web beacons and other similar technologies.”

• Processor vs controller Report an error

  “This Notice applies to activities where we are the Controller under data protection law and excludes processing on Customers’ behalf while providing services – activities for which Customers are the Controllers.”

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