Vendor page — Deskpro

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Facts read from this source

• AI agents Report an error

  “Deskpro gives your CS, HR, Ops, and IT teams full visibility, smart ticket routing, and AI that makes agents faster, not redundant.”

• Options Report an error

  “Cloud or self-hosted, on your terms.”

• Omnichannel Report an error

  “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.”

• Multi helpdesk Report an error

  “Seamlessly move between workspaces with simple transitions across multiple help desks.”

• CRM Report an error

  “Verify users and instantly get a holistic view of who you're talking to with our in-built CRM.”

• Live chat voice Report an error

  “Give your team more ways to engage so they can resolve problems faster.”

• Automation Report an error

  “From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”

• Cloud managed Report an error

  “Hosted and managed by us. Secure, maintained, and updated automatically. Up and running the same day; nothing to install or manage.”

• Private Report an error

  “Full infrastructure control to meet specific data and compliance requirements (on-premise, VPC, regional cloud, or sovereign cloud). Includes Private AI: connect self-hosted or custom model so your data never leaves your environment.”

• Company experience Report an error

  “With 25 years building and supporting help desks, we know what works.”

• Capabilities list Report an error

  “Automation Customization Self-service Deskpro AI Reporting Integrations”

• Pricing page exists Report an error

  “PRICING Deskpro Cloud Deskpro Private”

• Competitor comparison Report an error

  “COMPARE Zendesk Freshdesk HappyFox Jira Service Management Kayako Zammad Zoho Desk Help Scout”

• Entity Report an error

  “© Copyright 2026 Deskpro Inc. All rights reserved.”

• Partners aws Report an error

  “Partners AWS”

• Status page Report an error

  “All systems operational”

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Integrations & API
• The Agent Advocate European sovereignty
• The Agent Advocate Pricing transparency
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Knowledge base & deflection
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Shop Operator Integrations & API
• The Shop Operator European sovereignty
• The Shop Operator Pricing transparency
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator European sovereignty
• The Integrator Pricing transparency
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
• The Support Lead Knowledge base & deflection
• The Support Lead European sovereignty
• The Support Lead Pricing transparency