Vendor page — Help Scout

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Facts read from this source

• Products Report an error

  “Empowering best-in-class experiences for your customer base through four key products: Inbox, Agent, Copilot, and Signal.”

• Inbox channels Report an error

  “Inbox brings email, SMS, social, chat, and voice into one clean space.”

• AI resolution rate Report an error

  “Help Scout’s Compass AI agent resolves 73% of the requests it receives on average.”

• AI agent model Report an error

  “Help Scout's Compass AI Agent combines frontier models with insights learned from 3+ billion conversations.”

• Copilot capabilities Report an error

  “Generate drafts instead of checking past replies. Ask questions instead of searching your knowledge base. Get triage suggestions.”

• Signal capability Report an error

  “Signal shows you the story behind them, so you can get ahead of emerging issues, save drifting accounts, and see what basic reporting misses.”

• HIPAA SOC 2 Report an error

  “Help Scout is HIPAA and SOC 2 Type II compliant, so you can keep customer data secure without giving up the personal support they expect.”

• Free tier Report an error

  “Start for Free”

• Customer count Report an error

  “Powering support for 12,000+ customer-first brands”

• Messages first year Report an error

  “Teams respond to 56% more messages in their first year with nothing lost across escalations.”

• Status Report an error

  “Status99.99%”

• Compare competitors Report an error

  “Compare Zendesk Intercom Freshdesk HubSpot Gorgias Front”

• Knowledge base Report an error

  “Knowledge Base Messages”

• Onboarding time Report an error

  “Learn the platform in less than an hour and become a power user in less than a day.”

• Industries Report an error

  “Ecommerce Manufacturing & Logistics Insurance SaaS Financial Services Real Estate Professional Services Property Management Healthcare Education”

8 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Customer data protection
• The Agent Advocate European sovereignty
• The Agent Advocate Pricing transparency
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Customer data protection
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Shop Operator Customer data protection
• The Shop Operator European sovereignty
• The Shop Operator Pricing transparency
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Customer data protection
• The Integrator European sovereignty
• The Integrator Pricing transparency
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic Customer data protection
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
• The Support Lead Knowledge base & deflection
• The Support Lead Customer data protection
• The Support Lead European sovereignty
• The Support Lead Pricing transparency