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Ticketing, queues & SLA — found from sitemap — Gorgias

Checked for Gorgias on 13 Oct 2026

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Macros variables ecommerce Report an error

“Then personalize them with custom variables that pull order information directly from Shopify, Magento, and Big Commerce.”
Macros variable dropdown Report an error

“You can easily personalize order information or delivery status by inserting built-in variables from an intuitive dropdown menu.”
Macros library Report an error

“Build your macro library by saving responses to common questions you get every day. Have the answer ready for your customers’ questions around shipping status, refund or sizing. Pick the right macro directly from your composer when responding to tickets.”
Macros trigger actions Report an error

“You can auto-assign the ticket to an agent, add tags or select to cancel or refund an order on the macro you specify.”
Macros usage reporting Report an error

“We report on the number of times a macro is used so you can quickly see the impact. This information, as well as the last updated date, is immediately visible in your macro library”
Automation modules Report an error

“Macros is not the only way to automate support in Gorgias Rules Views Flows”

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