Knowledge base & deflection — found from sitemap — Gorgias

Cited by

Facts read from this source

• Help center included all plans Report an error

  “Available with all Gorgias plans at no extra cost.”

• Ticket deflection claim Report an error

  “Merchants who use Gorgias’ self-service tools reduce tickets in their helpdesk by 50%.”

• Self service order management Report an error

  “With the Automation Add-On, your customers can track and modify orders, update their shipping address, report issues, and more.”

• Shopify embed no code Report an error

  “Shopify merchants can add the Help Center to any page(s) of your website — no code required.”

• Search optimized Report an error

  “a search-optimized Help Center article is your best bet to ensure a helpful answer shows up as the top result. Plus, withing your Help Centers, customers can use the predictive search bar to find the best article for their question.”

• Faq templates Report an error

  “Get your Help Center up and running in a matter of hours with downloadable templates custom-built for common industries in ecommerce like health and beauty, food and beverage, clothing and footwear, and more.”

• Google analytics integration Report an error

  “Link your Help Center with Google Analytics in just a few clicks to start tracking traffic, links clicked, and more.”

• Branding customization Report an error

  “you can choose from thousands of fonts and colors, add a logo and banner image, and even use custom code to create the best experience for your unique brand and customer base.”

• Live chat on help center Report an error

  “You can enable your live chat widget on your Help Center to let customers ask clarifying or follow-up questions without having to dial a phone number or pull up their email client.”

• Agent internal knowledge base Report an error

  “Your Help Center’s an organized and detailed library of knowledge about your brand. This kind of resources is great for your customers as well as your agents — especially new or contracted agents who need to double check a policy or product detail before responding to a customer.”

• Stat customer search Report an error

  “88% of customers already search your website for some kind of knowledge base or FAQ.”

Scores citing this record

• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Pricing transparency
• The Data Protection Officer Knowledge base & deflection
• The Data Protection Officer Pricing transparency
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Shop Operator Pricing transparency
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Pricing transparency
• The Skeptic Knowledge base & deflection
• The Skeptic Pricing transparency
• The Support Lead Knowledge base & deflection
• The Support Lead Pricing transparency