Vendor page — HelpDesk

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Facts read from this source

• Channels Report an error

  “Email, live chat, Messenger, and SMS in one inbox”

• Hours Report an error

  “24/7/365 support”

• SOC 2 Report an error

  “SOC 2, GDPR, and PCI DSS (SAQ A) compliance, with role-based access, encryption, and audit logs to keep customer data protected.”

• AI agent Report an error

  “Resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context.”

• AI features Report an error

  “Reply suggestions Drafts accurate replies from your help center and product docs”

• Workflows Report an error

  “Workflows connect to tools like Shopify, Salesforce, and HubSpot through predefined actions, or to anything else through webhooks and the API. No code required.”

• Collaboration Report an error

  “Create dedicated teams by language, location, or skill set. Solve cases together with private notes, collision detection, and shared views, wherever your team works.”

• Automation Report an error

  “HelpDesk can automate ticket creation, assignment, prioritization, escalation, communication, and resolution with workflows, plus AI-driven resolution via AI Agent.”

• Platform Report an error

  “HelpDesk is browser-based, with Mac and Windows desktop apps.”

• Migration Report an error

  “Yes. Our team assists with migration from another ticketing system and covers costs where possible.”

• Entity Report an error

  “Copyright © 2026 Text, Inc. All rights reserved”

• Parent platform Report an error

  “Yes. HelpDesk is part of the Text platform, the AI customer service platform.”

• Model Report an error

  “HelpDesk offers tiered plans for different team sizes and support needs, plus custom Enterprise options.”

• Ticket management Report an error

  “Teams can use statuses, priorities, tags, custom fields, views, automation, workflows, and AI features to manage customer cases from one clear ticket management system.”

• Security details Report an error

  “HelpDesk includes encryption, secure connections, role-based access, anti-spam protection, and audit logs”

• Sales signals Report an error

  “Text helps surface those signals and track which conversations lead to orders, so your team can resolve issues and contribute to revenue.”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Customer data protection
• The Agent Advocate Integrations & API
• The Agent Advocate European sovereignty
• The Agent Advocate Pricing transparency
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Knowledge base & deflection
• The Data Protection Officer Customer data protection
• The Data Protection Officer Integrations & API
• The Data Protection Officer European sovereignty
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Shop Operator Customer data protection
• The Shop Operator Integrations & API
• The Shop Operator European sovereignty
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Customer data protection
• The Integrator Integrations & API
• The Integrator European sovereignty
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic Customer data protection
• The Skeptic Integrations & API
• The Skeptic European sovereignty
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
• The Support Lead Knowledge base & deflection
• The Support Lead Customer data protection
• The Support Lead Integrations & API
• The Support Lead European sovereignty
• The Support Lead Pricing transparency