Vendor page — Vivantio

Cited by

Facts read from this source

• Itsm itil Report an error

  “Go beyond basic ticketing - the full ITIL toolset, your team's way. Incident, problem, service request and change management, assets and automation, with the structure of a mature IT operation.”

• Customer service Report an error

  “Grow from reactive support into a service operation customers notice. AI-enabled, consistent across every channel, and built to scale quality as volume rises.”

• AI capabilities Report an error

  “Surface trusted answers from your own knowledge Auto-summarise, detect sentiment, suggest responses Turn service activity into trends and recommendations”

• No code customization Report an error

  “Change workflows, forms, fields, and permissions to fit how you work, not the other way round. No fragile customizations, no waiting on a developer.”

• Multi team Report an error

  “Shared platform, team-specific workspaces Connect the tools you already use One source of truth across departments”

• Self guided tour Report an error

  “Take a self-guided tour”

• Single licence Report an error

  “One platform. One price. Every feature and future update in a single licence. No add-on costs. No surprise invoices.”

• Free tier Report an error

  “FREE BENCHMARK How mature is your ITSM?Score yourself across six dimensions in about three minutes.”

• Implementation Report an error

  “Go-live in weeks, not months A dedicated consultant builds Vivantio around your processes. Most teams go live in around three weeks.”

• Model Report an error

  “Full-time people who know your system and your goals, not offshore contractors or a ticket queue.”

• Demo Report an error

  “No generic walkthrough - we build your demo around your current setup. ~30 minutes, no commitment.”

• Customer story departments Report an error

  “IT Service Management: incident, problem & change HR for employee forms & onboarding requests Facilities for shipping & workplace requests Legal & security for contracts, compliance & privacy”

• Documents Report an error

  “Privacy policy Terms & conditions Data processing Master services agreement Security Accessibility”

7 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate European sovereignty
• The Agent Advocate Pricing transparency
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Knowledge base & deflection
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Knowledge base & deflection
• The Shop Operator European sovereignty
• The Shop Operator Pricing transparency
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Pricing transparency
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Support Lead Knowledge base & deflection
• The Support Lead European sovereignty
• The Support Lead Pricing transparency